Expired Klarna Orders

Hi @abiwears

At the moment there is only one way to do this.

I would recommend you to use the existing order for now. What you can do if you want is to handle that WC order manually to not having it set to On-Hold automatically.

You can temporarily uncheck the Klarna Order Management setting “On order Completion”, which you find in your settings for Klarna Order Management ( https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-order-management/#order-management-settings ).
Uncheck that box and save and then go to the WC orders you want to set to Completed and do that. When you are done re-check that “On order Completion” checkbox again and save.

There is another way that is actually better but there is a known bug around this so it do not work at this time but I thought I share the info anyway because that bug will be fixed (but I do not know when yet).

Klarna has a feature in their Portal called Point of Sale which can be usefull if you have an order in the portal that you created there or just want to add that order to WC. You can read more about that here: https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-order-management/#klarna-point-of-sale-integration

This would have been the best way in your case actually but as there is a known bug it will NOT work as of now.

@boozebrorsan Thank you so much!!! It’s worked straight away to move them off held! Hopefully I won’t need it again but so glad to know there is a way to fix it just in case!

Great! Glad It worked.

If you have the time, please leave us a rating here, as that would be much appreciated. Have a nice weekend.