Expired carts after 24 hours

Hello @cutu234 ,

Thank you for reaching out! We understand your concern regarding the entries marked as “expired” after just 24 hours, despite the interval being set to 30 days. We haven’t been able to reproduce this issue on our end, so we’d like to investigate further to identify what might be causing it.

Could you please share screenshots of the plugin settings and the cart details page? This will help us analyze the configuration and get to the root of the issue.

Looking forward to hearing from you.

Thank you very much for the super fast reply. Here are the screenshots:

Hello @cutu234 ,

Thank you for sharing the screenshots!

It seems that carts are expiring because, after items are added to the cart, and after 30 minutes of inactivity causes the cart to be marked as abandoned. If users remove items from the cart after this, the status changes to “expired,” as the cart is no longer considered active.

I noticed that the “Capture Only Valid Email Format” setting is currently disabled. I recommend enabling it to ensure that abandoned carts are tracked only for guest users who enter a valid email at checkout. With this setting enabled, if users revisit and modify the cart later, the cart might still expire, but you’ll have a record of any modifications made by the user.

Please enable this setting and monitor the results. If carts continue to expire unexpectedly, feel free to reach out—we’re here to help!

Thank you very much. That makes sense. Great support!