existing entry missing after add new

  • Resolved sheling83

    (@sheling83)


    3 months, 1 week ago

    I have recently updated my WordPress version, PHP, and WCK plugin:

    • WP version: upgraded from 4.9 to 6.1
    • PHP: upgraded from 5.6 to 7.2
    • WCK plugin: upgraded from 1.3.1 to 2.2.4

    After the updates, when I try to add a new entry, the existing entries disappear. Please refer to the video link below for a better understanding of the issue.
    https://jmp.sh/V5makjNv

    Could you please assist with resolving the data missing issue?
    Thanks.

Viewing 1 replies (of 1 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @sheling83,

    Due to the situation you are facing, my suggestion is to open a ticket on our website: https://www.cozmoslabs.com/support/open-ticket/ (for example as a “pre-sale question”) as we will have to investigate in detail this issue. Please also point out that you have already contacted us on the WordPress forum and add a link to the conversation in the ticket you will create.

    Best regards,

Viewing 1 replies (of 1 total)
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