Exeter not searchable

  • Resolved iamdavidkennedy

    (@iamdavidkennedy)


    2 years, 11 months ago

    Even if we try this on your own demo, if you search for ‘exeter’ in the store locator, it gives us the following error:

    This address could not be found. WP Google Maps uses a 3rd party service (eg Google) to convert addresses to geographic coordinates. Unfortunately, the service has no records for this address at present. Please try an alternative format, or manually position the marker using right click.

    this happens on our site and your own demo at https://www.wpgmaps.com/demo/wp-google-maps-store-locator-free-version/ but if you search for Exeter on google maps itself it works, so something isn’t right within the plugin.

    We have tested with a new API key and still the same issue

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @iamdavidkennedy,

    Thank you so much for getting in touch, we really appreciate your time.

    WP Google Maps makes use of the Google Maps API and so when a search query is done, this gets sent directly to the Google Maps API for the result and then gets returned if it is found.

    The plugin does not have control over the results returned and instead, this is done by the Google Maps API.

    With that said, as WP Google Maps is using the Google Maps API, it does seem you need to be a bit more specific in your search query and instead search for “Exeter, UK” as an example.

    The default Google Search engine has a lot more control and capabilities when compared to only the Google Maps API so there can be a slight difference with some locations.

    I hope this helps clarify?

    Kindest Regards,
    Steven De Beer

    Thread Starter iamdavidkennedy

    (@iamdavidkennedy)

    Hi Steven,

    I understand that however other implementations of the google maps api, using other plugins for example, seem to find exeter just fine if someone types in exeter, it just seems to be within your plugin the error is happening, if i try with another plugin, or with the maps module within the theme etc, exeter can be found, again, as it doesn’t work on your own examples on your demo site this again points to it being something in the plugin failing to return results.

    If we directly embed a google map for example it works fine, but the client wants to use your plugin as they had already got a license for it, but they’ve had several complaints from their customers regarding them not being able to find locations (in exeter) for example as a result of this.

    It also just seems to be certain locations, if i try almost any other city it finds it first time, but exeter it just does not like for some reason, whereas other implementations using the maps api find it as expected

    Hope that clarifies a bit further

    Cheers

    Hi @iamdavidkennedy,

    Thank you so much for getting back to me.

    Might I kindly ask you to get in touch with us directly via our website?

    One of our developers would be more than happy to look into this further with you and to find a possible solution.

    Kindest Regards,
    Steven De Beer

Viewing 3 replies - 1 through 3 (of 3 total)
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