Exclude Tag – won’t save

  • Resolved rebeccaolson

    (@rebeccaolson)


    4 years ago

    Issue: I recently linked my Woocommerce store with the new Facebook Business Manager Account/Catalog. I have several products that we offer in-store that we don’t offer online, that I want to exclude from syncing. I planned to use the “exclude tag” option, and created a tag “nosync” to add to the products I don’t want synced. However, I can’t get the tag to save in the Facebook plugin.

    Steps: When I go to Marketing>Facebook>Product Sync and enter the tag in the ‘Exclude tags from sync’ area, I can’t save. When I click “save changes” at the bottom of the tab, nothing happens (the button highlights, but the page doesn’t save). In addition, when I click in the tag area in order to enter the tag, the WordPress.com messages shortcut appears with notifications on the right – which obviously shouldn’t happen. I can close this out, but the page still won’t save.

    Troubleshooting so far: I have tried, and I can save other settings on the page (eg: Product Description Sync) as long as I don’t touch the tag section. However, as soon as I put the curser in the “product tag” section (even though it will allow me to select or add the tag), the page stops and nothing will save. Even the items on the tab that I was able to change/save before (eg: Product Description Sync) won’t save once the curser has touched the tag area.

    Any ideas welcome. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Denys Zaikin

    (@zdenys)

    Hi there @rebeccaolson!

    What you describe seems like the result of some conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Let us know the outcome of the above troubleshooting so we can assist you further if needed.

    Thanks!

    Plugin Support AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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