Exclude doesn't work

Hey Andrea, thanks for reaching out, I’m sure we’ll be able to get it sorted!

What is that category 15 called? Can you send us a link to a certain (recent) blog post from that category so we can test it ourselves? Also — would you please be so kind and send us a screenshot of your plugin settings? We’d love to take a closer look, if possible.

Let us know, we’re eager to help you out! Take care & have a nice day!

Best,
Silvo

Hi thank you so much.
The exclusion is still in place. It is an exclusion for category 15 which is:
https://www.bestofbothworldsimports.com/collection/sold-items/

Hey, big thanks for getting back to us with that link, much appreciated!

But there’s still some things that we would like to ask you, if possible, since we really want to execute the same replica on our end, to see what’s going on exactly.

Is there a chance you could send us a screenshot of your plugin settings? Also — is there a special plugin you are using for posting your portfolios? Or any other custom post type plugin?

Thanks for your feedback, we are looking forward to your reply! Take care & have a nice day!

Best,
Silvo

Hi Silvo and thank you!

The theme is MNKY’s Promotion:
https://www.mnkystudio.com/promotion/

I am including links to two screens – one of the plugin settings, one of the other installed plugins.

https://www.bestofbothworldsimports.com/remote/screen.jpg
https://www.bestofbothworldsimports.com/remote/plugins.jpg

Cheers
Andrea

Hey Andrea, thanks for getting back to me with those screenshots, they are greatly appreciated, really!

But we are still wandering in the dark a bit, to be honest, especially since we cannot figure out how you are able to categorize certain pages via your theme, since it is not possible for us, via our default WP theme. Are you able to categorize your pages via this theme?

Also — is there a chance you could send us your WP Dashboard’s credentials, so that we could investigate further? We can completely understand if you’re not comfortable with sharing this with us, but I’m afraid this might be the only viable solution for us right now, since we cannot access your edit-page window in any other way.

It also goes without saying that your privacy is to our upmost concern, after which we will take all the extra precaution possible.

Let us know what you think and we’ll do our best to help you out! I’m looking forward to your reply!

Take care!

Best,
Silvo

Hi Silvo – thanks very much!
I will send via email.
I don’t see any ‘mark as private’ options here.
Cheers
Andrea

Sorry – it is a noreply address on that email.
Where shall I send it to?

Hey, sorry for responding any earlier, you’re more than welcome to send it to the following address:

support[at]zemanta[dot]com

Looking forward to it! Thanks again!

Best,
Silvo

Thanks Silvo I have just sent the email.

Andrea

Hi Andrea,
thanks for the email, much appreciated & I hope you don’t mind me answering on Silvo’s behalf.

The thing is, that the Search Everything plugin (at the moment) works on default Posts Catagories and not on the Portfolio catagories. We will try to sort this out asap, so that you’ll be able to enjoy everything that the plugin has to offer.

I’m really sorry for this inconvenience right now and let me know if you have any other questions regarding our service or if you encounter any other problems — I’ll be more than glad to help you out!

Take care & have a nice day!

Best,
Petra

Hi Petra – thanks for looking into this for me.
How far away do you think this is on your roadmap?

Best,
Andrea

Hey Andrea,

I wouldn’t like to give you any exact dates/promises for the time being, since our development plans are already packed as it is. All I can say is that we are working really hard and as fast as we can to make our plugin better. So please bear with us ??

Best,
Petra

Thanks Petra and best of luck to you!

Best of luck to you too and again, let me know if you need anything else or encounter any more problems (hope not, though) — I’ll be more than happy to help you out!

Have a nice weekend,

Petra