Excess white space in transactional emails

Hey,
Thanks for reaching out! I haven’t heard from others experiencing this. Are you using the Kadence WooCommerce Email Designer plugin? Or any other WooCommerce extension plugins?

Kindly,
Hannah

Welp. Prior to posting this question, I disabled MailPoet plugin and reproduced the white space problem by re-sending a new order email to myself.

However, I just did this same test again – with an extra clearing of my cache thrown in – and the resulting email looks ok.

Odd that the emails look fine with MailPoet active but in a different theme. It appears the issue is a combo of the two; Virtue and MailPoet … I’ll have to get my staging site up to date and do some more tinkering.

Update: I brought my staging site current, which included an update of Virtue theme [downloaded today] and was unable to reproduce the problem.

Using my FTP client, I moved the Virtue theme files from staging to live site and the issue is resolved there.

Either I had some files in a weird condition following update of the theme last week, or something changed about the theme.

Thanks for looking at it, Hannah!

Glad you were able to resolve this, Scott! Let us know if there’s anything else we can help you with.

Best,
Hannah

I was wrong, MailPoet was not enabled at the time of my “successful” test. MailPoet and Virtue theme have a clear conflict that is making my transactional emails look terrible.

The problem belongs to MailPoet, thanks!

Thanks for sharing! Let us know if there’s something else we can help with.

Best,
Hannah