Excerpt not showing

Do you use the newest version 4.9.9?
And have you tried other placeholder in the Template like:

%title%

%thumb%
%excerpt%

%more-link%

now I tried all of the other placeholder and, as you can see, the excerpt is still not shown

and yeah, the plugin is updated to the newest version

Do you use normal content or do you have a page builder?

Is it possible to send us a access to your website with a pm: https://tiptoppress.com/support/

I use wp-bakery with salient theme.
I will send your username and password, thank you