Exception: unable to create temporary file

Hi! I didn’t find any similar threads here.

It worked before correctly – but now I’m getting an error on my clients page if I click on the create/view pdf button in the WP backend called “Exception: unable to create temporary file `/mnt/tmp/magick-393363625eib7ptF-gc’: Permission denied @ error/url.c/ReadURLImage/162”

Content of the error is:

/var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php (5709)
#0 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php(5709): Imagick->__construct('file:///var/www...')
#1 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/lib/Cpdf.php(5845): Dompdf\Cpdf->addImagePngAlpha('file:///var/www...', 57.4429133858, 756.543543307, 192.75, 56.25, 6)
#2 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Adapter/CPDF.php(669): Dompdf\Cpdf->addPngFromFile('file:///var/www...', 57.4429133858, 756.543543307, 192.75, 56.25)
#3 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer/Image.php(65): Dompdf\Adapter\CPDF->image('file:///var/www...', 57.4429133858, 29.0964566929, 192.75, 56.25, 'normal')
#4 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(289): Dompdf\Renderer\Image->render(Object(Dompdf\FrameDecorator\Image))
#5 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(128): Dompdf\Renderer->_render_frame('image', Object(Dompdf\FrameDecorator\Image))
#6 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(195): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\Image))
#7 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(195): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\TableCell))
#8 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(195): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\TableRow))
#9 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(195): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\TableRowGroup))
#10 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Renderer.php(195): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\Table))
#11 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameReflower/Page.php(149): Dompdf\Renderer->render(Object(Dompdf\FrameDecorator\Block))
#12 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/FrameDecorator/AbstractFrameDecorator.php(913): Dompdf\FrameReflower\Page->reflow(NULL)
#13 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/vendor/dompdf/dompdf/src/Dompdf.php(765): Dompdf\FrameDecorator\AbstractFrameDecorator->reflow()
#14 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-pdf-maker.php(52): Dompdf\Dompdf->render()
#15 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(779): WPO\WC\PDF_Invoices\PDF_Maker->output()
#16 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/documents/abstract-wcpdf-order-document.php(841): WPO\WC\PDF_Invoices\Documents\Order_Document->get_pdf()
#17 /var/www/web25366488/html/gueteverein/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/includes/class-wcpdf-main.php(392): WPO\WC\PDF_Invoices\Documents\Order_Document->output_pdf('inline')
#18 /var/www/web25366488/html/gueteverein/wp-includes/class-wp-hook.php(307): WPO\WC\PDF_Invoices\Main->generate_pdf_ajax('')
#19 /var/www/web25366488/html/gueteverein/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array)
#20 /var/www/web25366488/html/gueteverein/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#21 /var/www/web25366488/html/gueteverein/wp-admin/admin-ajax.php(187): do_action('wp_ajax_generat...')
#22 {main}

I’ve already tried:
– checking system configuration (all green except opcache (yellow))
– checking write permissions (all green)
– disabling and enabling the plugin again
– install fonts
– delete temporary files
– delete legacy options
– restart startup assitance
– asking my hoster

My hoster writes that the plugin uses a path which is not existant/writable (/mnt/tmp/magick-393363625eib7ptF-gc) and I should change this path.

Do you have a solution or a workaround for me? My client needs the old invoices urgently because he must send them to his tax accountant.

Thank you very much.

EDIT: Using html mode and pdf printer would be possible but the invoices look screwed are divided into 1,5 pages so it isn’t possible to print whole months.

• This topic was modified 2 years ago by steffen1337.