Exception Causing Entire Website to go down

  • Resolved Joe G.

    (@webgmclassics)


    7 years ago

    See link for screenshot.

    I have disabled the plugin for now.

    Need help ASAP.

    This plugin needs to be improved and updated or taken out of use. This is the 3rd time this has happened causing us (and RL) to lose customer trust.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Joe G.

    (@webgmclassics)

    If it is not a problem with the plugin, but the API it uses, then the plugin needs to be updated to provide fallbacks or at minimum not throw a site breaking exception.

    Plugin Author R+L Carriers

    (@rlcarriers)

    Hi Joe, Great talking to you on the phone. As we discussed, the issue seen on your site was caused by the debug mode being set to true in the wp-config. Once this setting is set to false, the users were able to use the site regardless of any issue with the RLC plugin.

    We are pushing for a release that will display errors in a cleaner way on the Admin page so they are easier to read and less intrusive to the admin users. As always, please let us know if you face any additional issues. Thank you for choosing R+L and let’s get shipping!

Viewing 2 replies - 1 through 2 (of 2 total)
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