Disappointing support

I purchased the pro version and was quite happy and pleased with the result at first until the forms started showing some errors (in the editing screen). When I contacted support they asked me to get administrative rights to enter my site to check the problem, I was a bit worried about allowing any one to administer my site especially when the email support from El Dorado are anonymous! I simply asked them to provide me with a name, title and contact phone of the person who will be allowed to help me out, however to my disappointment they replied that they cannot provide personal info about their stuff, which obviously raised my suspicion about their services (I have dealt with numerous online support companies and have never encountered such ridiculous replies!) I suggest to El Dorado guys to be more transparent in their dealings and reveal their “hidden” identity to their clients “who are actually paying them their salaries” otherwise they will start loosing business. Good luck and I hope this advice will not go unnoticed if they are serious about customer service.