I purchased an Essential version of the miniOrange for $199 on Feb 4th 2025 2;30AM. Then realizing that the free version is sufficient for my need, I asked to cancel the purchase and refund on the same day Feb 4th 2025 12:00 AM. Yet I received a reply that refund is not possible and they would offer 3 year license for the $199 I paid. The miniOrange website clearly states
“You will be able to claim refund only if the request has been raised within 10 days from the date of purchase, only under the following circumstances:
a) if the software or the features you have purchased is not working as advertised on the website/ marketplace and you have attempted to resolve the issues with our support team;
b) you have purchased the wrong license or Xecurify/miniOrange product and informed us within a period of 10 days from your purchase; Please read more about the Refund Policy.”
I certainly purchased a wrong license and requested for refund within the same day, and yet was refused. More than anything, this behavior by miniOrange to me feels odd and very much against the spirit of the WP community. So I say “Buyer Beware”
