Excellent Plugin – but small issue

  • Resolved hoochie

    (@hohori)


    4 years, 12 months ago

    Hello, I love this plugin and will be looking to purchase sub. I installed yesterday and did the email spam test.

    Today, I am unable to login to the wp-admin panel. Could it be due to my IP address being blocked? (as a result of the spam test).

    I tried whitelisting my IP but am still getting 404 error for the login page.

    Please advise and thank you for this excellent plugin.

    • This topic was modified 4 years, 12 months ago by hoochie.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @hohori

    Thank you for your request.

    The Anti-Spam plugin does not block access to web-site.

    To delete the plugin please, follow these steps:
    1. Log in to your Hosting Account.
    2. Locate the folder of your website.
    3. Delete the Security Plugin’s folder here: /wp-content/plugins/antispambycleantalk
    4. Try to log in to your website.

    Did it help to restore the access to the admin area?

    Thread Starter hoochie

    (@hohori)

    Hi Amagsumov:

    I don’t have that plugin file.

    But have this one: cleantalk-spam-protect.

    Should I delete that one?

    Plugin Support amagsumov

    (@amagsumov)

    Yes, delete this folder.

    Thank you.

    Thread Starter hoochie

    (@hohori)

    Hi

    Deleted folder and then tried to login >> got 404.

    Then tried incognito and was able to get to the login page. So not sure what is happening.

    Using Chrome: So dumped cookies and cache … still getting 404.

    But from incognito seems to work.

    Plugin Support amagsumov

    (@amagsumov)

    It seems that this issue isn’t related to CleanTalk plugin.

    Recommend you to try to login using another web-browser and contact your web hosting support.

    Thread Starter hoochie

    (@hohori)

    I tested cleantalk with the stop_email…

    Should I go to cleantalk dashboard and delete that test, or whitelist the IP address since it’s mine?

    Thanks

    Plugin Support amagsumov

    (@amagsumov)

    Sure, if you don’t want your personal IP address to be blocked you can add it to your personal white lists.

    The guide is here:
    https://cleantalk.org/help/blacklist-usage

    But your issue isn’t related to the anti-spam protection. Our plugin doesn’t block the access to the web-sites.

    Thread Starter hoochie

    (@hohori)

    Thank you Amagsumov … Might just be my Chrome browser is not clearing its cache.

    H

    Plugin Support amagsumov

    (@amagsumov)

    Just in case, probably, this guide will be helpful for you:
    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

    Thread Starter hoochie

    (@hohori)

    Yes I am familiar with this proceedure… LOL

    Funny I can get to my login page in Incognito and Safari but not the regular Chrome browser.

    Thanks Amagsumov!

Viewing 10 replies - 1 through 10 (of 10 total)
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