Excellent Plugin and Support – 5 Stars

  • As WordPress/Woocommerce users we quickly learn that many times the lack of support on a plugin can really cripple our sites. The team at MWB have some of the best support I have ever experienced. They quickly responded to my emails and jumped right in and addressed the problem in less that 24hours. This really gives me peace of mind that they are going to be there to stand behind and continue to develop their plugin.

    The plugin itself is logically laid out and very functionally comprehensive. I am extremely happy with my purchase and recommend this plugin to everyone who needs to manage refunds and exchanges.

    In the future I would like to see the ability to communicate with customer from within the plugin like a mini CRM, so that there would be complete chronological history of the conversation within each Refund/Exchange request. That way if you have multiple CS Reps anyone can jump and easily see the full email trail. Also, I would like for the plugin to create its own RMA reference numbers for each submitted request.

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