Excellent for my purpose (helpdesk KB system)

I use BD for a knowledgebase system (for self help support) and it suits the purpose very well.

It is very easy for customers to search for articles, to cluster the articles around topics, etc.

Integrates well with the support ticketing system (supportCandy) so that a support engineer can search and affix KB articles into support tickets.

We used Zendesk prior, and while Zendesk is clearly more featured for enterprises, this setup is far nicer and easier to manage for a smaller organization.

Well done!