Ewz file is corrupted

  • Resolved estheran

    (@estheran)


    6 years, 10 months ago

    Since I updated to Version 4.9.5 I have been unable to download entries. Both the competition that was open when I updated and a subsequent test competition that I created provide me with a very small ewz file that contains only one image and gives me the error “The archive is either in unknown format or damaged”.
    This also happens if I try to download past competitions.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Josie Stauffer

    (@joanne123)

    Can you please confirm that the problem started with the upgrade of WordPress to 4.9.5, and not with the most recent EntryWizard update to version 1.3.6?

    And let me know what browser and operating system you are using?

    Thanks

    Thread Starter estheran

    (@estheran)

    Oh, yes, I’m sorry. It was the EntryWizard update. I was not sure where to find the version number and picked the wrong one! Thank you for responding so quickly.
    I was using FireFox 59.0.3 and Chrome (V?) on Windows 10 Pro (Version 1709, OS Build 16299.431).
    This error also occurred for the Competition Steward of our club and he contacted me to check.

    Plugin Author Josie Stauffer

    (@joanne123)

    I know of other installations where Chrome on Windows 10 works ok, so the first thing I’d suggest trying is getting a fresh copy of the plugin, just in case something got corrupted in the update.

    Download it by clicking Download in the www.remarpro.com plugin page, and ftp it to your server.

    Thread Starter estheran

    (@estheran)

    Hello again. It has taken this long to resolve the problem. We reinstalled EntryWizard but that did not fix it. Finally, our webhost did some serious investigation and discovered that something they had installed was preventing a large zip file from successfully being created. We are all good now, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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