eWAY payment request returned nothing; please check your card details

G’day digibond,

I suggest that you turn on logging in the eWAY add-on to see what gets processed. This will track when a transaction is attempted with eWAY and any errors that it gets. If it’s not attempting a transaction, you should be able to see that by omission: i.e., if you get a booking, but not a transaction.

Events > Payment Gateways > eWAY > Settings > Logging

Set it to All Messages, and check the log file (via FTP) after a few bookings.

cheers,
Ross

Hi, I got this.

2017-07-03 7:18:26 info live gateway, invoice ref: 1040, transaction: 1040, amount: 55, cc: ************1111
2017-07-03 7:18:26 error eWAY payment request returned nothing; please check your card details
2017-07-03 7:27:24 info live gateway, invoice ref: 1046, transaction: 1046, amount: 55, cc: ************1111
2017-07-03 7:27:24 error eWAY payment request returned nothing; please check your card details
2017-07-03 7:28:41 info live gateway, invoice ref: 1052, transaction: 1052, amount: 55, cc: ************1111
2017-07-03 7:28:42 error Error posting eWAY request: 401, Unauthorized
2017-07-03 7:29:57 info live gateway, invoice ref: 1058, transaction: 1058, amount: 55, cc: ************1111
2017-07-03 7:29:58 error Error posting eWAY request: 401, Unauthorized
2017-07-03 7:30:35 info live gateway, invoice ref: 1063, transaction: 1063, amount: 55, cc: ************1111
2017-07-03 7:30:35 info failed; invoice ref: 1063, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-03 7:32:09 info live gateway, invoice ref: 1069, transaction: 1069, amount: 55, cc: ************1111
2017-07-03 7:32:09 info failed; invoice ref: 1069, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-03 7:32:11 info live gateway, invoice ref: 1075, transaction: 1075, amount: 55, cc: ************1111
2017-07-03 7:32:12 info failed; invoice ref: 1075, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-03 7:32:17 info live gateway, invoice ref: 1081, transaction: 1081, amount: 55, cc: ************1111
2017-07-03 7:32:17 info failed; invoice ref: 1081, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-03 7:38:46 info live gateway, invoice ref: 1085, transaction: 1085, amount: 55, cc: ************1111
2017-07-03 7:38:47 info failed; invoice ref: 1085, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-03 7:42:01 info live gateway, invoice ref: 1091, transaction: 1091, amount: 55, cc: ************1111
2017-07-03 7:42:02 info failed; invoice ref: 1091, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 0:19:25 info live gateway, invoice ref: 1096, transaction: 1096, amount: 51, cc: ************6381
2017-07-04 0:19:26 info failed; invoice ref: 1096, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 0:22:39 info live gateway, invoice ref: 1100, transaction: 1100, amount: 51, cc: 900008638
2017-07-04 0:22:39 info failed; invoice ref: 1100, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6110: Invalid Card Number; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 7:05:54 info live gateway, invoice ref: 1105, transaction: 1105, amount: 54, cc: ************2814
2017-07-04 7:05:54 info failed; invoice ref: 1105, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 12:12:39 info live gateway, invoice ref: 1111, transaction: 1111, amount: 32, cc: ************5666
2017-07-04 12:12:40 info failed; invoice ref: 1111, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 12:13:33 info live gateway, invoice ref: 1115, transaction: 1115, amount: 32, cc: ************5666
2017-07-04 12:13:34 info failed; invoice ref: 1115, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 12:28:01 info live gateway, invoice ref: 1120, transaction: 1120, amount: 32, cc: ************5666
2017-07-04 12:28:02 info failed; invoice ref: 1120, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-04 12:29:11 info live gateway, invoice ref: 1124, transaction: 1124, amount: 32, cc: ************5666
2017-07-04 12:29:12 info failed; invoice ref: 1124, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-05 1:52:17 info live gateway, invoice ref: 1130, transaction: 1130, amount: 54, cc: ************2814
2017-07-05 1:52:18 info failed; invoice ref: 1130, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-05 9:10:36 info live gateway, invoice ref: 1135, transaction: 1135, amount: 120, cc: ************8383
2017-07-05 9:10:36 info failed; invoice ref: 1135, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-05 9:11:29 info live gateway, invoice ref: 1141, transaction: 1141, amount: 120, cc: ************8383
2017-07-05 9:11:29 info failed; invoice ref: 1141, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-05 9:11:48 info live gateway, invoice ref: 1145, transaction: 1145, amount: 120, cc: ************8383
2017-07-05 9:11:49 info failed; invoice ref: 1145, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 1:32:53 info live gateway, invoice ref: 1151, transaction: 1151, amount: 40, cc: ************1708
2017-07-06 1:32:54 info failed; invoice ref: 1151, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 1:34:31 info live gateway, invoice ref: 1156, transaction: 1156, amount: 40, cc: ************1708
2017-07-06 1:34:32 info failed; invoice ref: 1156, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 8:19:29 info live gateway, invoice ref: 1162, transaction: 1162, amount: 40, cc: ************2958
2017-07-06 8:19:30 info failed; invoice ref: 1162, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 8:20:22 info live gateway, invoice ref: 1168, transaction: 1168, amount: 40, cc: ************2925
2017-07-06 8:20:23 info failed; invoice ref: 1168, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6110: Invalid Card Number; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 8:21:14 info live gateway, invoice ref: 1172, transaction: 1172, amount: 40, cc: ************2925
2017-07-06 8:21:14 info failed; invoice ref: 1172, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 8:21:41 info live gateway, invoice ref: 1177, transaction: 1177, amount: 40, cc: ************2925
2017-07-06 8:21:41 info failed; invoice ref: 1177, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 8:23:02 info live gateway, invoice ref: 1181, transaction: 1181, amount: 40, cc: ************2925
2017-07-06 8:23:03 info failed; invoice ref: 1181, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 21:19:19 info live gateway, invoice ref: 1186, transaction: 1186, amount: 15, cc: ************3300
2017-07-06 21:19:20 info failed; invoice ref: 1186, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 21:19:55 info live gateway, invoice ref: 1192, transaction: 1192, amount: 15, cc: ************3300
2017-07-06 21:19:55 info failed; invoice ref: 1192, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 21:22:35 info live gateway, invoice ref: 1196, transaction: 1196, amount: 30, cc: ************0724
2017-07-06 21:22:36 info failed; invoice ref: 1196, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-06 21:24:23 info live gateway, invoice ref: 1202, transaction: 1202, amount: 30, cc: ************3022
2017-07-06 21:24:23 info failed; invoice ref: 1202, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 1:47:51 info live gateway, invoice ref: 1208, transaction: 1208, amount: 45, cc: ************9140
2017-07-07 1:47:52 info failed; invoice ref: 1208, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 1:52:47 info live gateway, invoice ref: 1214, transaction: 1214, amount: 45, cc: ************9140
2017-07-07 1:52:48 info failed; invoice ref: 1214, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 2:27:45 info live gateway, invoice ref: 1220, transaction: 1220, amount: 20, cc: ************2706
2017-07-07 2:27:45 info failed; invoice ref: 1220, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 2:28:08 info live gateway, invoice ref: 1225, transaction: 1225, amount: 20, cc: ************2706
2017-07-07 2:28:09 info failed; invoice ref: 1225, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 2:28:56 info live gateway, invoice ref: 1231, transaction: 1231, amount: 20, cc: ************7570
2017-07-07 2:28:57 info failed; invoice ref: 1231, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:03:37 info live gateway, invoice ref: 1237, transaction: 1237, amount: 68, cc: ************7607
2017-07-07 3:03:37 info failed; invoice ref: 1237, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:05:27 info live gateway, invoice ref: 1241, transaction: 1241, amount: 20, cc: ************8592
2017-07-07 3:05:27 info failed; invoice ref: 1241, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:05:49 info live gateway, invoice ref: 1247, transaction: 1247, amount: 20, cc: ************8592
2017-07-07 3:05:49 info failed; invoice ref: 1247, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:14:49 info live gateway, invoice ref: 1252, transaction: 1252, amount: 40, cc: ************2552
2017-07-07 3:14:50 info failed; invoice ref: 1252, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:16:06 info live gateway, invoice ref: 1258, transaction: 1258, amount: 40, cc: ************2552
2017-07-07 3:16:06 info failed; invoice ref: 1258, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:16:36 info live gateway, invoice ref: 1264, transaction: 1264, amount: 40, cc: ************2552
2017-07-07 3:16:36 info failed; invoice ref: 1264, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 3:17:43 info live gateway, invoice ref: 1268, transaction: 1268, amount: 40, cc: ************5538
2017-07-07 3:17:43 info failed; invoice ref: 1268, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 4:40:27 info live gateway, invoice ref: 1274, transaction: 1274, amount: 20, cc: ************8592
2017-07-07 4:40:27 info failed; invoice ref: 1274, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available
2017-07-07 6:38:53 info live gateway, invoice ref: 1280, transaction: 1280, amount: 54, cc: ************2814
2017-07-07 6:38:54 info failed; invoice ref: 1280, error: V6111: Unauthorized API Access, Account Not PCI Certified; V6010: Invalid TransactionType, account not certified for eCome only MOTO or Recurring available

The “returned nothing” ones could be someone trying the test card number, 4444333322221111, on the live gateway. That number is only for the sandbox.

V6111+V6010 means that:

• you’ve entered your Rapid API key/password and the Rapid API is being used
• your eWAY account requires Client Side Encryption (most do)
• the transaction is being sent without Client Side Encryption

If you’ve set your Client Side Encryption key, then it could be that your site has a JavaScript error preventing Client Side Encryption from working. Please provide a link to the site so that I can inspect it.

cheers,
Ross

Hi Ross,

https://www.kanyanawildlife.org.au/

Thanks
Bond

G’day Bond,

There’s lots of things on that site. Can you point me to a bookings page please, so that I can see a form that should have the card details on it?

cheers,
Ross

Hi,

You’ll need to try to book something through here:
https://www.kanyanawildlife.org.au/calendar/

And if you need to go to the cart, click through here:
https://www.kanyanawildlife.org.au/event-checkout/

Thanks,
Bond