Everything is small in Mobile view

  • Resolved okezumi

    (@okezumi)


    1 year, 11 months ago

    Hi, great plugin to customize email however it was lacking one thing. Mobile view, yes. we can see the preview both desktop and mobile but in mobile view the email customizer does not look responsive at all.. everything is tiny, when I receive email and check tru my phone, the email is very small and I need to squeeze my eye to read it, I test it to all phone including iphone, samsung, google phone.. hope can fixed responsive layout for mobile

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @okezumi ,

    Thanks for coming today!

    That feature was actually suggested to us, we tried our best to make it work, but it is not possible right now, because WooCommerce itself has not supported the layout.

    Right now, you can pinch to zoom in both with our plugin or when you deactivate our plugin with default WooCommerce.

    Kind regards,
    Bruce

    Thread Starter okezumi

    (@okezumi)

    thanks for your respond dev, but why other plugin like woocommerce email customizer can work in mobile view? and why default woocommerce email also work well in mobile view?

    Plugin Support alina98

    (@alina98)

    Hi @okezumi ,

    Do you mean that the default woocommerce email works well in mobile view, please?

    Kind regards,
    Alina

    Same issue. Emails in mobile are not responsive. You have the make the font size ridiculously large to make them readable on a mobile device, so they end up looking very odd when viewed on a desktop.

    Plugin Support alina98

    (@alina98)

    Hi @chadwickhugh ,

    Thanks for joining the thread!

    If you mean you have issue with you email preview on desktop, please contact our dev for support here:
    https://yaycommerce.com/support/
    So, we can fix the issue for you.

    Kind regards,
    Alina

    No, I mean I have the exact issue as the original poster. Emails aren’t responsive. If you make them look nice and legible for a desktop environment, then they are too small to be read on a mobile device. Forcing you to use very large font sizes that look far too large on a desktop.

    Plugin Support alina98

    (@alina98)

    Hi @chadwickhugh ,

    Like my colleague already explained in a previous reply above.

    We actually spent several months trying to make it work as you expected.

    But unfortunately, it cannot be done now, because WooCommerce itself does not does not define such responsiveness.

    Kind regards,
    Alina

Viewing 7 replies - 1 through 7 (of 7 total)
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