Everything Banned After Site Server Migration

  • Resolved bendtho

    (@bendtho)


    4 years, 11 months ago

    Hello. Love this plugin, but my hosting provider migrated my site to a new server, and I cannot access my site unless I manually deactivate/rename the blackhole folder via FTP. If I don’t do this, the site just says “You have been banned from this site” on any computer that I try. This is not just on my end – uptime robot also reports that the site is DOWN when blackhole is active, leading me to believe this is a global issue rather than something specifically to my IP.

    Any suggestions? I hate not having this plugin activated. Thanks.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter bendtho

    (@bendtho)

    I’d like to add that my site does NOT use any caching tools or anything that could potentially be causing this issue. Thanks.

    Plugin Author Jeff Starr

    (@specialk)

    I’m not sure but it sounds like some sort of page caching or similar is in play here, if not via plugin then maybe something on the server?

    Beyond that I really don’t know. If you are having any issue simply deactivate the plugin or disable it or remove it completely.

    Plugin Author Jeff Starr

    (@specialk)

    Hey @bendtho, just checking if you need any further help with this?

    Thread Starter bendtho

    (@bendtho)

    Hi, thanks for the followup. Unfortunately, it still isn’t working even after identifying some server-side caching, flushing it, and reactivating the plugin.

    Is the plugin tied to any tables in the database which I could purge? Is there an easy way to remove all bots and start fresh? I’m not sure what else to try. Thanks.

    Plugin Author Jeff Starr

    (@specialk)

    The plugin makes use of two options:

    bbb_options
bbb_badbots

    The first stores plugin settings and the other stores the list of bad bots. Feel free to delete them both if needed. Maybe make a backup if you want to investigate further or restore things later.

    • This reply was modified 4 years, 11 months ago by Jeff Starr.
    Plugin Author Jeff Starr

    (@specialk)

    Any luck with this, @bendtho?

    Thread Starter bendtho

    (@bendtho)

    Thanks again for the followup. I’ve been unable to locate the two options you mentioned in order to delete them, but will post back once I’ve found them. a simply database search shows no results of either of those, however.

    Plugin Author Jeff Starr

    (@specialk)

    It could be that they already have been deleted (they are removed automatically when the plugin is uninstalled via Plugins screen).

    Plugin Author Jeff Starr

    (@specialk)

    Just checking on this, do you still need any help? Let me know if there is anything I can do to help, or if you have resolved the issue, have questions, etc. Thank you.

    Plugin Author Jeff Starr

    (@specialk)

    Hey @bendtho, I hope you got this sorted. It’s been awhile with no reply so gonna go ahead and mark this thread as resolved to help keep the forum organized. Feel free to post again with any further questions or feedback, Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Everything Banned After Site Server Migration’ is closed to new replies.