Everyone returning with error code 10422

Hey there!

PayPal has an article here on that specific error: https://www.paypal.com/us/smarthelp/article/why-did-i-get-api-error-code-10422-ts1850

I would see if you can have a customer update the funding method to see if that fixes things – if it does, all customers would need to update

Thanks for your reply @fevered

The problem is, the funding source they have chosen doesnt have any issues (I’ve even tried using my own card which i know 100% works on other stores that use PayPal) but if i try use it on this store, i get that error.

Thanks for those details. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Sure, here you go

### WordPress Environment ###

WordPress address (URL): https://www.vapour-shop.com
Site address (URL): https://www.vapour-shop.com
WC Version: 4.0.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.4
WC Admin Version: ? 1.0.3
Log Directory Writable: ?
WP Version: 5.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 100 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.69.1
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.22-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.1
WC Database Prefix: wpym_
Total Database Size: 113.95MB
Database Data Size: 69.66MB
Database Index Size: 44.29MB
wpym_woocommerce_sessions: Data: 2.29MB + Index: 0.05MB + Engine MyISAM
wpym_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpym_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine MyISAM
wpym_woocommerce_order_itemmeta: Data: 0.64MB + Index: 0.51MB + Engine MyISAM
wpym_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpym_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_actionscheduler_actions: Data: 0.90MB + Index: 0.27MB + Engine MyISAM
wpym_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpym_actionscheduler_logs: Data: 0.51MB + Index: 0.39MB + Engine MyISAM
wpym_as3cf_items: Data: 0.36MB + Index: 0.55MB + Engine MyISAM
wpym_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpym_comments: Data: 0.23MB + Index: 0.25MB + Engine InnoDB
wpym_leafletmapsmarker_layers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_leafletmapsmarker_markers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpym_nf_objectmeta: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpym_nf_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_nf_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpym_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_options: Data: 4.47MB + Index: 0.31MB + Engine InnoDB
wpym_postmeta: Data: 5.52MB + Index: 6.03MB + Engine InnoDB
wpym_posts: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
wpym_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wpym_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpym_revslider_slides: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wpym_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_termmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpym_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wpym_term_relationships: Data: 0.11MB + Index: 0.08MB + Engine InnoDB
wpym_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpym_usermeta: Data: 0.47MB + Index: 0.45MB + Engine InnoDB
wpym_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpym_vivawallet_data: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
wpym_viva_payment_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_customer_lookup: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpym_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wc_order_product_lookup: Data: 0.09MB + Index: 0.08MB + Engine MyISAM
wpym_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpym_wc_order_tax_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpym_wc_product_meta_lookup: Data: 0.06MB + Index: 0.11MB + Engine MyISAM
wpym_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpym_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wfblockediplog: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wpym_wfblocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpym_wfconfig: Data: 0.38MB + Index: 0.01MB + Engine MyISAM
wpym_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wffilemods: Data: 3.55MB + Index: 0.73MB + Engine MyISAM
wpym_wfhits: Data: 1.11MB + Index: 0.12MB + Engine MyISAM
wpym_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wfissues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
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wpym_wflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wpym_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpym_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpym_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wfpendingissues: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpym_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wfstatus: Data: 0.12MB + Index: 0.05MB + Engine MyISAM
wpym_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpym_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wpym_wsal_metadata: Data: 37.68MB + Index: 24.46MB + Engine MyISAM
wpym_wsal_occurrences: Data: 1.95MB + Index: 3.75MB + Engine MyISAM
wpym_wsal_options: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpym_yith_wcwl: Data: 1.90MB + Index: 1.00MB + Engine MyISAM
wpym_yith_wcwl_lists: Data: 2.72MB + Index: 3.57MB + Engine MyISAM

### Post Type Counts ###

attachment: 1193
blocks: 6
customize_changeset: 17
fpf_fields: 1
nav_menu_item: 44
nf_sub: 758
page: 13
popup: 1
popup_theme: 6
post: 4
product: 337
product_variation: 466
revision: 124
shop_coupon: 3
shop_order: 371
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

Age Gate: by Phil Baker – 2.5.1
Akismet Anti-Spam: by Automattic – 4.1.4
WP Offload Media Lite: by Delicious Brains – 2.3.2
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 6.0.2
Leaflet Maps Marker: by MapsMarker.com e.U. – 3.12.3
Ninja Forms: by Saturday Drive – 3.4.24.1
Popup Maker: by Popup Maker – 1.10.0
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Slider Revolution: by ThemePunch – 5.4.6.3.1
User Role Editor: by Vladimir Garagulya – 4.53.1
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.3 – Not tested with the active version of WooCommerce
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.21
WooCommerce Remove Product Sorting: by SkyVerge – 1.0.0 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.1
WooSidebars: by WooCommerce – 1.4.5
WP Mail SMTP: by WPForms – 1.9.0
WP Security Audit Log: by WP White Security – 4.0.3
WPForms Lite: by WPForms – 1.5.9.5
YITH WooCommerce Ajax Search: by YITH – 1.7.6

### Inactive Plugins (3) ###

Wordfence Security: by Wordfence – 7.4.6
WP Super Cache: by Automattic – 1.7.1
YITH WooCommerce Wishlist: by YITH – 3.0.9

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /shop/
Basket: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.11.0
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 2,999
Oldest: 2020-04-15 13:24:16 +0000
Newest: 2020-04-22 17:08:59 +0000

Pending: 3
Oldest: 2020-04-22 18:08:59 +0000
Newest: 2020-04-23 00:04:14 +0000

whoops, forgot to @ you @fevered

Thank you for that! Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

• This reply was modified 4 years, 11 months ago by fevered - a11n.
• This reply was modified 4 years, 11 months ago by fevered - a11n.

Hey there, since we haven’t heard back from you in this thread I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.