Every Version

Hey @deeveearr – When you mean “hangs,” what screen are you talking about? Right after you click the “Rollback” on a plugin? Do you see a loading spinner and nothing else?

I’d love to fix the issue for you, but without much more detail, I’m just taking stabs in the dark. Are there any JavaScript errors in your browser’s developer console?

https://drive.google.com/file/d/1lBOZd5vmXUHxbT4V8DxC8xfR91bhzjhe/view?usp=drive_link

…and it stays like that no matter how many coffees you make.

Now rolled back to version 1.7.3.

I just requested access to view that Drive link.

Hi @dlocc

Yes, I just saw your request come in.

I always thought that anyone could view if I shared it.

You learn something new every day, don’t you?

Thanks for the video. Unfortunately, it doesn’t tell me much more than I already knew. What would be helpful, though, is to right-click on the screen where you see a loading symbol that never goes away and click “Inspect” and then the “Console” tab and see if any errors appear. If they do, providing that error information would be very useful.

Hi @dlocc

Sorry, but we were having dinner, with lots of coffees ??

Ok, so I upgraded again to the latest version of Rollback, attempted a Rollback by clicking on the rollback part of any plugin, and this appeared in the Console tab:

admin.js?ver=9ec969e696dc68bb2222:1 Error fetching data: SyntaxError: Unexpected end of JSON input
at admin.js?ver=9ec969e696dc68bb2222:1:1437

Deleted the Rollback plugin and re-installed version 1.7.3 and it works fine with no error messages.

This excellent plugin did not have any issues before version 2.0.0, but now I experience the same problem (version 2.0.3) on the site where WP is placed in a sub-directory (other sites seem to be fine), i.e. never ending loading spinner when clicking on ‘rollback’ for any plugin.

Firefox console shows the following error:

Error fetching data: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data admin.js:1:1489
i https://mysite/wp/wp-content/plugins/wp-rollback/build/admin.js?ver=9ec969e696dc68bb2222:1
(Async: promise callback)

• This reply was modified 11 months ago by eugene212.

Simple solution then @eugene212 – scrap the upgrade.

I’m betting that there’s loads more customers with this problem, but they haven’t tried a rollback yet.

I only found out about it because I saw a thread on here.

Just confirming that version 2.0.4 hangs and dies too.

@deeveearr, well, shucks! That’s not what I wanted to hear. I appreciate you following up with that information. At this point, I’ll need to find out more details to get any further with debugging. If you want to go down that road, we can work closer on it if you contact me via the submission form at https://wprollback.com – I’ll email you directly back.

Sure, I’ll send an email.

Looking at the blurbs on the website though, it just looks like I need a WP Rollback to an earlier version.

How do I un-subscribe from that form on your website?

Its just a lead-magnet.

This was simply for you to securely provide your email to me since I do not have a general contact form. You didn’t have to double opt-in… I’ve removed you from the lists.

Just confirming that version 2.0.5 hangs and dies.

Reading through a few posts on this, and other threads concerning this issue – and also noting that the issue in the new version(s) mainly happens in websites that are in sub-folders (possibly involving shared hosting) – would it not be an idea to create a website inside a subfolder (possibly using a shared host), add the plugin, and see what happens?

Unfortunately the issue of never ending loading spinner for WP sites placed in sub-directory is not fixed in the latest 2.0.6 version…

So far the solution is to revert to 1.7.3 for such sites, but it would be nice if there is no need for such approach !