Every User Gets An Error

  • Resolved qpms

    (@qpms)


    4 months, 2 weeks ago

    ERROR:?Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

    That is the error everyone is getting when they try to submit registration forms on our site. We’ve been using your plugin for several years, but the past few weeks it’s been issue after issue with each new update. We’ve tried on different browsers, different internet connections, double checked that Cookies & JavaScript are enabled, but nothing is working. This is costing us class registrations.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @qpms,

    The error message you’re seeing after form submissions doesn’t appear to be originating from RegistrationMagic. Have you recently added any security or privacy related plugins to your site recently? Could you please try deactivating other plugins temporarily and check if the form submission works correctly? Let us know how it goes, and we’ll be happy to assist further.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @qpms ,

    Thank you for your patience as we work through this. We’re currently investigating, and it seems there may be an interference with the reCAPTCHA verification request after form submission, which could be contributing to the issue. If you have any security plugins like WP-SpamShield or similar installed, could you try temporarily disabling them to see if that resolves the problem?

    Additionally, we’d appreciate any details about other issues you’ve encountered recently. Your feedback helps us refine and enhance RegistrationMagic for everyone.

    Thank you for your patience and assistance in troubleshooting this. We’re here to help every step of the way.

    Thread Starter qpms

    (@qpms)

    Well, now the form doesn’t throw the JavaScript error, but it does not direct to the authorize.net payment page. Yes, I checked to see that the Authorize.net settings are still there.

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi @qpms,

    Authorize.net payments are part of RegistrationMagic Premium. Since www.remarpro.com moderators encourage for the support topics here to be relevant to RegistrationMagic core features, could you please raise a support ticket through our support portal. Our team will assist you further there.

Viewing 4 replies - 1 through 4 (of 4 total)
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