every second donation goes to pending

  • Resolved cleaner55555

    (@cleaner55555)


    4 years, 11 months ago

    Hi

    I am using Give and paypal standard for donations on my website.
    https://www.musetouch.org.

    But every second time i got pending donation. So one time all is ok. Then its pending. Then ok. Then pending…

    Donations that are pending dont show in paypal… only in Give…

    i check IPN … tested it with IPN simulator and all goes ok… at first i off wordfence since i thinked that this is the cause of my problem but it continues to work same way…

    Today i check log and i saw IPN errors…

    This is the code from there…

    Invalid IPN verification response. IPN data:

    Log data:

    {“headers”:{},”body”:”INVALID”,”response”:{“code”:200,”message”:”OK”},”cookies”:[{“name”:”cwrClyrK4LoCV1fydGbAxiNL6iG”,”value”:”dpEnBRswaVVFCRHTCUI9waJM1OJet-qJjXrYM4jTCZB5cOD11ICvtJBtlS_7KtF9Rcn6X3hCV4JPZouBP6p1vDFU-VeKv7MWpK6l1cz8DgPcN-kIejwblmMALkPCz9-Bsm9xDaBGqIXCt_v77EMnJcpe0Rxu3H9Fn0MHfG1OkOfHgXdUW5BkPsjT-FceA5G96tKtP9e2yTE5SiGlDSD03aL5RLa-tf5bEFGWkSCNGTLO1HmGPXObvTkoj9lqfanO4kSN9uKA4QE-lmE-4HLJrLH4aA_SnV-hv0-MKkNVJRVejRNmvkVcVDiieYF4eaZnhaEKHrqT8uTJ0RPdLz-EU470KxIB4__PpsAWYu93SniL8cp5XQUqnMb6afDJVRohNdQc9u7aKEVEtzC92KS256SAASHnfG7xq6XpKSABj-XQInq-AbJ0xZhXRJG”,”expires”:null,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”cookie_check”,”value”:”yes”,”expires”:1891860184,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”navcmd”,”value”:”_notify-validate”,”expires”:null,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”navlns”,”value”:”0.0″,”expires”:1639572184,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”X-PP-SILOVER”,”value”:”name=LIVE5.WEB.1&silo_version=880&app=appdispatcher&TIME=1576500185&HTTP_X_PP_AZ_LOCATOR=dcg12.slc”,”expires”:1576501985,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”X-PP-L7″,”value”:”1″,”expires”:null,”path”:”\/”,”domain”:”paypal.com”,”host_only”:false},{“name”:”AKDC”,”value”:”ccg11-origin-www-1.paypal.com”,”expires”:1576501985,”path”:”\/”,”domain”:”www.paypal.com”,”host_only”:true},{“name”:”akavpau_ppsd”,”value”:”1576500785~id=1bd0eee9ed1b026c1c69ab9fadc2de58″,”expires”:null,”path”:”\/”,”domain”:”www.paypal.com”,”host_only”:false}],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}

    Thank you in advance for your answers…
    Greets!

    Dek

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    I took a look at your site, and there is a JavaScript error that may be causing some issues, but let’s troubleshoot the IPN connection first.

    A pending donation on the PayPal Standard gateway means that after they finish their donation on PayPal.com, the donor didn’t click the “Return to {website}” link for your Donation Confirmation page, or they never completed the donation at PayPal.com at all.

    On some PayPal accounts, the first issue can be mitigated by a redirect: PayPal will redirect back to the donation confirmation page on a successful donation after a number of seconds. On other, newer accounts, that’s a paid upgrade.

    Being redirected (or clicking) back to the donation confirmation page is crucial in the donation being marked as complete, since there is a slug attached to the end of the URL confirming which donation it is, etc. That slug includes what PayPal calls the IPN or “Instant Payment Notification.” Without the IPN, there’s no way for Give to “know” which payment has gone through to PayPal.

    The first thing I would do is check whether you have Donations in PayPal that actually did complete, but are still marked in Give as “Pending”. After around 7 days, if Give did not get the IPN signal for those Pending donations, it will automatically set those donations to “Abandoned” status instead of “Pending” because it will assume that they never completed their Donation.

    Since you mentioned that some of the Pending donations are NOT showing up in PayPal. There is a possibility a donor redirected to PayPal and abandoned the transaction process resulting in a Pending donation in Give.

    Lastly, if you find that MOST of the donations in Give that are marked as “Pending” were actually Complete in PayPal.com, then go to “Donations > Settings > Payment Gateways > PayPal Standard” and at the bottom set the “IPN” setting to “Disabled” and see if that helps resolve the issue.

    Here is a great article that we wrote on the topic that is very helpful:
    https://givewp.com/documentation/core/payment-gateways/paypal-standard/troubleshooting-ipn-issues/

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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