Every page, front and back end, are all blank

  • Resolved joltlogan

    (@joltlogan)


    11 years, 4 months ago

    I honestly don’t know if it’s WordPress 3.5 because it was a website I built several months ago that I trained someone to manage. They are telling me the site is down and I checked. Every page is a blank white screen with no source code. Even the admin area. I did some research to see similar problems, but mostly they were issues form 3-6 years ago. Tried a few of their solutions including:

    1) Increasing the memory limit in wp-config (I’ve had to do this once already, it’s at 256M)

    2) Renaming the plugins folder to plugins.hold via FTP do deactivate plugins without logging in

    3) Checked htaccess to see if there’s any signs of hacking. All that’s in there is this:

    # Use PHP5.4 Single php.ini as default
AddHandler application/x-httpd-php54s .php

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

    Doesn’t look too suspicious, but I could be wrong.

    I also ran it through Sucuri to see if it caught anything and it said it couldn’t scan the page because there was nothing there (FTP says otherwise, all pages and content are still there). It also said “You’ve been hacked!” which is a possibility, but also could’ve been a ploy to get me to pay for their services cponsidering it had a nice big button that said “Sign up Here” right next to it.

    Website is https://www.theatre98.org.

    The website contained basic information, though it did have a lot of photos, and I fear the reason I had to increase the memory in the first place was because they were uploading hundreds of photos without resizing them which may have led to the memory issues.

    There’s literally nothing there via browser. I’ve gone to individual pages and they are all blank, including admin pages. I can’t do a thing for the front end. Some other suggestions were things like deleting all the files and reuploading them or making a database backup and removing WordPress all together and doing a fresh install. I’d like to avoid having to re-do anything, so I’m asking for some suggestions, and any help would be great!

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)
  • Thread Starter joltlogan

    (@joltlogan)

    Duly noted, I’ll look into that. Thanks!

    My hosting got back to me. I relayed to them all the stuff that’s been talked about in here. They just told me to rename the htaccess file, plugin folder, and theme folder to see if it fixed the issue, which I’ve done all that already, but I humored them and did it again anyways, with no luck.

    What’s happening here is you’ve got a tonne of options set to autoload (plus other stuff). So when the page loads — forget the theme or plugins — it’s building objects for every single one of those rows just in case some code later down the line might want to look at it. Eventually it runs out of memory it’s allowed to allocate and you get the white screen.

    Thread Starter joltlogan

    (@joltlogan)

    Well I’ll be. I’ll give the deletion a go and see what happens!

    Thread Starter joltlogan

    (@joltlogan)

    IT’S BACK! Thank you so much, you’re the man! Guess I need to upgrade the plugin if they’ve fixed it!

    Thread Starter joltlogan

    (@joltlogan)

    Also marking this as resolved!

Viewing 5 replies - 16 through 20 (of 20 total)
  • The topic ‘Every page, front and back end, are all blank’ is closed to new replies.