Every Email Blocked as Spam

  • Resolved stinsy

    (@stinsy)


    4 years, 6 months ago

    every single automatic woocommerce email that is sent is not getting received. I am using sitegrounds servers as my mailer. I can send emails through woocommerce to any email address hosted on sitegrounds servers with no problem. i guess because it doesn’t leave their servers. any email that is sent to an external email address, for example [email protected] it bounces. Saying the emails contain spam. so the are attempting to be delivered but marked as spam. These are normal ‘thank you for your order’ notifications from woocommerce, out of the box. I set up google as the mailer and get same result. Why would every single, out of the box, woocommerce email be marked as spam?

    The page I need help with: [log in to see the link]

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  • Thread Starter stinsy

    (@stinsy)

    also test emails from wp email smtp get bounced if the email is going outside siteground. if the email goes to a siteground hosted email account it works fine. error is SMTP error from remote mail server after end of data:
    550 Message contained spam content (antispamcloud.spam.invtfm77)

    Hi @stinsy,

    Thank you for the details. When you get a chance, could you please share the SMTP settings you’re using and the ‘From Email’ you’re using? Please note that the ‘From Email’ in the WooCommerce should match the one you’ve authenticated. The emails are likely going to the spam folder because they’re not being sent from the user you’ve authenticated.

    Thanks!

    Hi @stinsy – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 3 replies - 1 through 3 (of 3 total)
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