Events ticket Plus crashing the site

  • Resolved nordicpizza

    (@nordicpizza)


    7 months, 3 weeks ago

    Hello,

    I am working on a client’s page and they don’t know their own license key for the plugin, so I can’t contact the premium support. However I have recently updated all the plugins and the event tickets plus crashed the site – caused fatal error. I couldn’t reach the admin site anymore, until I deactivated all plugins in back end.

    Are there compatibility issues? Are there updates available?

    The client has a WordPress Version 6.5

    Kind regards

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darian

    (@d0153)

    Hi @nordicpizza

    Thanks for reaching out.

    To gain further insight into the root cause of the error, kindly activate the debugging feature. However, for safety reasons, it is recommended that you initially test the debugging on a staging version of your live site before implementing it on the live site itself.

    Since you have an active license with us and for us to follow WordPress Forum Guidelines regarding premium users, please open a Support Ticket on our Help Desk for further assistance.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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