Events filters not working

  • Resolved word3press3ez

    (@word3press3ez)


    1 year ago

    Hi,

    my eventprime (version 3.4.3) extension work fine except the filters.

    I see the performes, the venues in the filter but when I choose one this condition or the date, no event is showing. If I search by keyword same problem.

    I use Hello Elementor theme, but I have tested to change to twenty-four theme same problem. My website is in french. The filter has never work from the first day. I have tested with and without french translation eventprime.

    How can I debug this problem ? Do you have, for exemple, an URL to test the result/filter ?

    Thanks

    P.S. My events doesn’t have a ticket or registration, I just use the event display on the calendar.

Viewing 5 replies - 1 through 5 (of 5 total)
  • 2020media

    (@2020media)

    For me, the user has to click Search twice. EventPrime have acknowledged this a problem.

    Your issue might be different but thought I would mention that as it took me a while to realise.

    Thread Starter word3press3ez

    (@word3press3ez)

    Thanks for your message. Not working for me if I click Search twice, three… times

    I see another problem, if I click the “x” for remove the selected filter, the calendar not show events, I must click “Clear all” in the line “1 Filter applied” to review the events in calendar.

    Thread Starter word3press3ez

    (@word3press3ez)

    Hi 2020media,

    I can reproduce your problem. I have installed a fresh WordPress with only EventPrime extension installed.

    And indeed I have to click twice on the button for the filter to be effective.

    I will try installing all the extensions and the theme of my site to see when I appear “my” problem.

    Thread Starter word3press3ez

    (@word3press3ez)

    I have found an resolution for my problem, if I change in the page the short-code [events …] by the element “Event prime all events” from Elementor, all filters except keyword are working.

    So there remains only the same problem that 2020media also encountered.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello @word3press3ez,

    Thank you for using EventPrime and our apologies for the delayed response.

    We would like to inform you that our team is actively addressing the reported issue and the resolution will be deployed soon with our upcoming releases.

    If you have any further questions or concerns, please let us know.
    We are committed to providing solutions and support to any challenges you may encounter.

Viewing 5 replies - 1 through 5 (of 5 total)
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