Events changes won’t save

  • Resolved chelseaerica

    (@chelseaerica)


    3 years, 6 months ago

    I have updated to 5.7.0, I have the most recent WP install and hosting through WP Engine, and yet if I make changes to the date, time, cost, location, URL, etc nothing saves after the initial creation of the Event.

    I’ve been on with support and submitted two tickets through Event Calendar website with no luck.

    This is on a staging site but the live site doesn’t work as well. Not sure why it won’t save.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Andras Guseo

    (@aguseo)

    HI @chelseaerica

    Thanks for reaching out!

    Before we get started, please note, opening several tickets about the same topic only slows things down, not only for you but for everyone else. The tickets will likely get to different agents, and all of them will need to spend time investigating the same issue. This doesn’t move your issue forward faster, and it will take away time from solving other people’s issues.
    I can assure you that our team will get back to you as soon as possible. We answer all tickets and we take them in order. Thanks for your understanding!

    I’ve seen the issue you are describing in specific scenarios where you have
    the block editor enabled for events (Events > Settings > General tab)
    AND
    a plugin like Classic Editor or Disable Gutenberg activated to disable the block editor on the site.

    This obviously causes a conflict and event data might not be saved.
    As a first step please check if this is the case for you.

    If not, then I would recommend going through a full conflict test to find out which other plugin might be causing this behavior. Here’s a link to our conflict testing guide, in case:
    https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

    Let us know what you find.

    Cheers,
    Andras

    Thread Starter chelseaerica

    (@chelseaerica)

    Thank you Andras, I appreciate the response.
    I understand the channels and process now.

    We are still having the same issues and I have deactivated all plugins other than Events and Events Pro. And still, after making a change to the date/time/location, etc within The Event Calendar post the same thing happens and it doesn’t stick.

    I did the same with activating the theme twenty-twenty and still no luck.

    Plugin Contributor Andras Guseo

    (@aguseo)

    HI @chelseaerica

    Is your issue being handled through premium support?
    Please let me know so we can close this thread as resolved.

    Thanks,
    Andras

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help.

    Best regards,

    Marho

Viewing 4 replies - 1 through 4 (of 4 total)
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