Events Calendar + Tickets: Orders/Attendees Issue

  • Resolved mikeecclestone

    (@mikeecclestone)


    2 months, 2 weeks ago

    Hi there,

    I am using The Events Calendar and Tickets to sell tickets to events. I am using Stripe as the payment processor. The first issue is that for my most recent event, the Orders list and Attendees list do not match. What is further complicating things is when in Stripe, I can see what orders have been processed and what have not, and what is in Stripe does not match either of the Orders or Attendees list.

    There is also evidence of an incomplete order in Stripe being processed in Events Calendar/Tickets, and that person who did not complete their order, receiving tickets for the event anyways.

    Not sure how to fix this!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @mikeecclestone ,

    Thank you for reaching out.

    Could you please check and provide me with information on what you have your Stock Handling (Tickets -> Settings -> Payments tab -> Tickets Commerce section) currently set to?

    Our How Event Tickets Calculates Availability knowledgebase article may also help provide context into the situation.

    Plugin Support Darian

    (@d0153)

    Hi there,

    I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to review the response provided above.

    Let me know if there’s anything I can assist you with.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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