Events Calendar Subscribe Button

Hi @gennifer1,

Thanks for reaching out!

I tried to have a look at your site using the URL you provided but it doesn’t seem to be working (https://i.imgur.com/4XLHPHx.png). Kindly check.

Kind regards,
Masood

Here is a new link:
https://a4fec4668235.ngrok.io/events/

Thank you!

Hi @gennifer1,

Thank you, I am able to access your site and see the issue (https://i.imgur.com/NjYOW1Y.png).

The markup of the button is not being parsed correctly with some of it being printed on the frontend which is what you see.

This seems like a conflict, either with the theme being used on your site or, perhaps one of the plugins. Kindly give quick conflict testing a try and start with theme switching and see if the issue goes away,
https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

Also, check to be sure that the theme and all the plugins are updated to latest available versions.

Kind regards,
Masood

When I switch the theme, the Subscribe button doesn’t even show.

I cannot change the theme of this website. Can you provide a solution to simply remove the Subscribe button?

Hi @gennifer1,

Sorry to hear that you are having this issue. Appreciate you getting back to us quickly.

The extra code there on the footer is due to theme conflict, since you could not change the theme website, I would suggest doing a Custom CSS in removing the Subscribe Footer below.

Go to Appearances → Customize → Additional CSS and insert this Custom CSS here, or you can apply it to your child theme:

.tribe-events-c-subscribe-dropdown__container {
  display: none !important;
}

Let me know how it goes.

Best,
Abz

Thank you!

The only other issue I am having is with the header on the Events page. In the upper left, the page logo is displaying as the dark logo, when it should be displaying the light logo like the other pages. When the user scrolls, the dark logo is correct. Any help fixing would be appreciated.

I understand that I need to change the page source code to match the other pages, but I cannot locate the Events page/source code. Where can I find it?

The event page <header> tag has a data-header-color=”dark-header”, but should be: data-header-color=”light-header”.

Hi @gennifer1,

Good to know that it worked on your end. Let me help you further.

It seems like I can’t view your website as well. I see the same thing as my colleague @masoodak. I already tried viewing it using VPN, still doesn’t work. For us to help you better, could you provide me a working URL of your website?

See the screenshot here:
https://share.getcloudapp.com/ApuJXXR4

Let me know how would you like to proceed.

Best,
Abz

I apologize. My ngrok session timed out. Here is a fresh link:

https://a8260452d277.ngrok.io/events/

Hi @gennifer1,

Thanks for getting back to me quickly. It seems like there’s a conflict with your theme here.

I’m curious, what’s your Basic Template Setting > Default stylesheet used for events templates is — under Events > Settings > Display? Could you provide me a screenshot of what you see on your end?

Although I could see you are using, Skeleton, could you try switching to Tribe Event Styles? Then clear your cache, both browser and if you have plugin installed. Ideally, if you need not customize further and let the Calendar have its own layout should be the ideal option.

Let me know how it goes, and I’d be glad to assist you further.

Best,
Abz

Not using Skeleton. Already have Tribe Events Style selected with Standard page layout. Cannot attach screen capture—no upload button.

Hi @gennifer1,

Thanks for getting back to me.

I did some further digging about the issue here and found out that this is related to an existing bug, where the iCal link on a Single Event page is not appearing on non-default event templates.

As a workaround or temporary fix, could you try switching to block editor, and see if that fixes the issue.

We have an existing internal bug ticket (TEC-4313) in regard to this issue, and I already added your case to it. I cannot promise any estimated time of arrival for the bug fix.

For now, if you do have other concerns/needed help with, please do not hesitate to create another ticket.

Apologies and thank you for your patience.

Best,
Abz

________________________
Internal Bug Ticket Reference:
TEC-4313

Thank you. I will watch for updates.

On the tickets-checkout page, where can I adjust settings so content is centered on page (or at least not flush against the left side).

Site is live now. See here:
https://www.smithcustomframing.com/tickets-checkout/?tec-tc-cookie=HXGGxAZkI8YW

Hi @gennifer1,

Thanks for getting back to me here. Let me help you further.

Could you try this snippet here:

.event-tickets section.tribe-tickets__commerce-checkout {
    margin: 50px auto;
}

See the screenshot here:
https://share.getcloudapp.com/jkuvA75l

Please make sure to clear cache, both browser and plugin for caching if you do have one.

Let me know how it goes.

Best,
Abz

________________________
Internal Bug Ticket Reference:
TEC-4313

Thank you!!

Hi @gennifer1,

No worries. We would notify you as soon as we have an update in regard to the bug ticket (TEC-4313) in this thread.

For now, please do not hesitate to create another ticket for different topic.

Have a great day.

Best,
Abz

________________________
Internal Bug Ticket Reference:
TEC-4313