Events Calendar exporting full calendar to Google Cal with wrong time

  • Resolved mcarusi

    (@mcarusi)


    11 months, 4 weeks ago

    I’ve already created a ticket (#537908) for this infuriating problem but I’m maximizing the visibility as much as possible. Exporting a full calendar of events/category events causes it, inexplicably, to appear five hours behind when it is actually supposed to happen. So for an example, a December 5 event at 5 PM EST will show on the exported Google Calendar/Outlook at 12 PM EST.

    https://gyazo.com/61d7cbcd7f8b372dc6500c627addd14b

    https://gyazo.com/24e43f191c5cb1f3b0df0e6f828b3a93

    Support has been useless. They told us a fix was in progress with bug report ID – TEC-4831 and would be ready “by next month at the latest.” A MONTH TO FIX A BASIC TIMEZONE GLITCH? Which is AFTER our busy season? Are you joking?

    This is absolutely inexcusable and we need a fix immediately so the software can do WHAT IT IS ADVERTISED TO DO. As is this is a horrible experience and I will likely be moving my 175+ clients off of Events Calendar as soon as we find an alternative.

    • This topic was modified 11 months, 4 weeks ago by mcarusi.
    • This topic was modified 11 months, 4 weeks ago by mcarusi.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darian

    (@d0153)

    Hi @mcarusi

    I am truly sorry to hear that you are experiencing an infuriating problem with our plugin. I understand how frustrating this can be, and I want you to know that we are doing everything we can to resolve this issue as quickly as possible.

    Upon reviewing your ticket, I noticed that my colleague has promptly responded with all the necessary details to resolve the issue. Rest assured, we won’t stop until everything is working perfectly for you.

    Thank you for your patience and understanding.

    Plugin Support Darian

    (@d0153)

    Hi there,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to open a Support Ticket on our Help Desk.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Events Calendar exporting full calendar to Google Cal with wrong time’ is closed to new replies.