Events but no revenue data

Website: https://oceanfit.com.au

Hi Andres,

Thank you for contacting us!

We did a quick look of your store & found that some functionality of our plugin is not working on your store. Also, we are unable to test the “thank you” page of your store due to Payment Method.

Additionally, we noticed that you’ve “Child theme” installed in your store, which may be overriding the Standard Thank you Page of your store & hindering our Plugin to work on it, due to which we’ve already described in our Plugin’s description that our Plugin may not work with the Child Themes.

But, for the testing purpose, we request you to share view level access of your analytics account at analytics2(at)tatvic(dot)com.

Hope to hear you soon!

Thanks & Regards!

Thanks guys, I’ve given you analytics view.

From what I see, I haven’t modified any shop/woocommerce files in my child theme.

My thank you page for goals is: /my-account/?thankyou=yes

Hi Andres,

Thank you for sharing information!

We did a quick look of your store as well as your analytics account & found that you have customized your “Thank you” page.

Our plugin will only track the transaction data when users land on the “Thank you” page of your store which having the standard Woocommerce “thank you” page URL.

Since you have changed the “thank you” page URL of your store; it’s changed from standard Woocommerce “Thank you” page URL to custom URL.

Current Custom URL on your store after installing plugin: https://oceanfit.com.au/my-account/?thankyou=yes

Standard Woocommerce “Thank you” page URL: https://oceanfit.com.au/checkout/order-received/1234/?key=wc_order_594e6e2af37cc (where 1234 is an order-id)

Reason:

As we have mentione in our previous response, you are using child theme on your store which might be override the standard “Thank you” page of Woocommerce.

For more details regarding child theme, kindly look in to this thread where we have explained it in details.

Hope this addresses your concern!

Thanks & Regards!

Hi Andres,

Hope you are doing well & enjoying our plugin! ??

I wanted to reach out to you and learn if you checked my previous response & is it work for you?

Please let me know in case of any query or concern.

Thanks & Regards!

Yes, all good – I reverted back to all the default shop settings and it’s working perfect. Thanks.

Hi Andre,

Thank you for the quick confirmation! ??

Since you are satisfied with our plugin & support, we would appreciate if you can review our plugin. Your reviews will help other users to try our plugin.

Looking forward to your review!

Thanks & Regards!

Hi Andre,

Hope you are doing well & Enjoying our plugin! ??

I wanted to reach out to you and learn if you checked my previous response?

We didn’t hear your reviews yet.

Feel free to reach out to us for any queries or concern!

Thanks & Regards!

• This reply was modified 7 years, 4 months ago by Conversios.