• Attempting to open a new thread and crossing my fingers I can get a resolution since my other 5 threads received zero resolution and since paid support has given up on me and refuses to respond to anymore tickets.

    Issue: upload event with event data. Sport: American Football.

    I downloaded the EventsSample.csv file SportsPress provides. Don’t change anything. Upload it, and 75% of it uploads correctly aka 2 out of 3 events worked, but one is heavily messed up. I then edit same EventsSample.csv file with my own players, categories, stats, etc, save, upload, and it does NOT upload correctly at all and is messed up 100%.

    I have provided direct access to paid support with credentials to explore and see the bugs at first hand. This is bug 1 of about 8 I have found for the site and is frustrating. Manually attempting to edit the event does not function properly and either erases data after clicking Update or skews up the entire event altogether. Any possible way I could get a response as to the issue here??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Brian

    (@brianmiyaji)

    @trauma717 Thanks for your patience. The events importer can be quite memory-intensive so it really depends on the limitations of your web host server. We’re also trying to account for different types of sports with different statistics, which can be tricky considering the large number of statistics that are recorded in some cases.

    We recently introduced a new “Fixtures Importer” which is a more efficient way to import events. However, this importer will generate fixtures only, without the player stats (that’s the memory-intensive part).

    I’m always looking for ways to improve this plugin, and in the next major update we’re planning to introduce a “Results Importer” with a more intuitive interface for updating existing events.

    Has the support team gotten back to you yet? If not, Let me know what to look for (subject line) and I can chase them up for you.

    Thread Starter trauma717

    (@trauma717)

    They did finally get back to me and were able to point out one issue I had with the .csv file but it still had issues uploading properly. It shows all the stats initially and says it was successfully uploaded, but when checking the event, the second team, players, and their stats are all missing.

    Are there any settings I can change on my hosting side to allow better upload or less memory issues? Any idea of when the Results Importer will be introduced? I would be more than willing to be a beta tester if need be ?? I can provide the csv file I am using as well if that would help at all.

Viewing 2 replies - 1 through 2 (of 2 total)
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