Event Tickets RSVP Conflicting with Elementor Pro

  • Resolved smhcis

    (@smhcis)


    2 years, 6 months ago

    I am experiencing a plugin conflict between Elementor Pro and Event Tickets and Ticket Email Settings (an Event Tickets Extension).

    When Elementor Pro is deactivated I am able to RSVP for events (using the Event Tickets plugin) and have the confirmation email sent to the customers and BCC additional emails (using the Ticket Email Settings Extension).

    When I activate Elementor Pro I am unable to RSVP for events (I get the message “Your RSVP was unsuccessful, please try again.”). I can purchase tickets, but the confirmation emails are no longer BCC to the additional emails setup using the Ticket Email Settings extension. I can look and see that once Elementor Pro is turned on, the BCC contacts are not even received by my SMTP server to be delivered.

    I have already contacted Elementor Pro. They said they were not able to help me and to report the problem to you.

    I am using:
    WordPress v5.9.3
    Elementor v3.6.5
    Elementor Pro v3.7.1
    Event Tickets v5.3.4.1
    Events Tickets Extension: Ticket Email Settings v1.0.1
    ActiveCampaign Postmark: v1.15.7

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hi @smhcis,

    Thanks for reaching out to us. Sorry to hear that you’re having this issue here.

    That’s not good. Seems like you have an active license, for us to help you better, please open a Support Ticket on our Help Desk. Would also be great if you could share your System Information on that ticket as well.

    One of my colleague will be with you shortly. We look forward to helping you out with this one.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hi @smhcis,

    Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that I will mark this as resolved.

    If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

    Best Regards,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)
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