Event tickets plus – issue with mobile device purchasing

  • Resolved ricyotto

    (@ricyotto)


    12 months ago

    recently set up event with ability to book tickets through Events tickets plus. We ask for some additional information (opt in for database, year left school) etc when reserving tickets and no issue with this through laptop / computer booking

    issue is that these pop up questions don’t appear when trying to book tickets on mobile device and as compulsory you can’t progress any further.

    is there some setting I need to enable on WordPress or Tickets to enable these questions pop up on mobile device to complete booking?

    many thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Iris

    (@iirvin)

    Hi?@ricyotto,

    Since you have an active license and for us to help you better, please open a?Support Ticket?on our Help Desk. Also, for us to follow?WordPress Forum Guidelines?regarding premium users.??

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please open a?Support Ticket?on our Help Desk.

Viewing 2 replies - 1 through 2 (of 2 total)
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