Event Not Visible

Hello @mariojm1201

We have created some detailed how-to videos on our website showing all the steps that need to be taken to make sure a new event shows up on your calendar

Please can you take a look at them to make sure you have completed all the steps

If you still have problems – please do set up an admin user account on your site and we will take a look

Chris
Quadshot Tech

That was what i did and am still having trouble. How do i send you the admin info?

For the purposes of this issue – please send the URL and logon credentials to

[email protected]

Chris
Quadshot Tech

@mariojm1201

OK – I have logged in and there is something wrong with the Event Setup

Would it be OK for me to try to add a test Event for say a date in December so I can see what is going wrong

Chris
Quadshot Tech

I am unsure if you got my email but yes I am ok with that.
Thanks for your assistance

Hello @mariojm1201

My colleague and I have looked into this, and the problem is being caused by a conflict with another plugin – “The Events Calendar”

If you deactivate this – you will find that it will work as it is supposed to

Another issue we see that is being caused by another problem on your site somewhere is that when managing the Settings for an Event – The “Event Area” is appearing above the “Venue”

You need to select a Venue before any of the Event Areas will show as available for selecting

We will take a look at the plugin “The Events Calendar” to see if there is an easy way to resolve the conflict which is occurring – but this will depend on how well that plugin code has been written

Chris
Quadshot Tech

Hi Guys

Thanks for your help thus far. It seems to be working now. However I have another question. Is it possible to have events without tickets like on my other event plugin (with the intention of replacing that plugin and use this for all events)

Hi Guys

Thanks for your help thus far. It seems to be working now. However I have another question. Is it possible to have events without tickets like on my other event plugin (with the intention of replacing that plugin and use this for all events)

Hi Guys

Thanks for your help thus far. It seems to be working now. However I have another question. Is it possible to have events without tickets like on my other event plugin (with the intention of replacing that plugin and use this for all events)

Hello @mariojm1201

Unfortunately the way out plugin is written I’m afraid this isn’t possible

Like other plugins that you can find – ours is built on the base of WooCommerce, so its ‘Products’ (which are used as tickets) are a fundamental part of the structure we use

Chris
Quadshot Tech

Hi

Thanks for that. It has been very helpful. 1 Last thing do i need to do any further registration and how do i add the keychain plugin and do charities get any further discount on the multiple pricing addon and if so how do we go about it.

Thanks

Hello @mariojm1201

We offer discounts to charities interested in buying our full Enterprise version, but not for individual plugin extensions…

You can purchase GAMP and download it and the Keychain Plugin that manages licenses from our site at:

https://opentickets.com/extensions/

Chris
Quadshot Tech

@marlojm1201 there are now discounts for Extensions for verified non-profits. Please email [email protected] for information.