Event List Only displays event date

@vpitrav Thanks for your patience over the long weekend.

Are you using [event-list] shortcodes on these pages? If that is the case, could you paste the shortcode here so we could have a look at it?

Here is the shortcode I’m using: [event_list 1304]

Hi!

Thanks for that.

It looks like you are using a custom theme. Please kindly switch to Rookie or twenty sixteen so we can see how it works.

Kind Regards,
-Roch

I switched over to Rookie and I’m having the exact same issue:

https://blacksburgsoccer.us/schedule/varsity-games/

Looks like the issue is not related to the theme. Please look quickly so that I can switch back to my previous theme when you are done.

All good, you can switch it back ??

I’m leaving this for the record so our dev team can check
https://prntscr.com/ez8wth

https://prntscr.com/ez8x7f

Also if possible please kindly send us a screenshot of your SportsPress > Configure setup

Kind Regards,
-Roch

I have switched back to the original theme. also, I have screen pics of the config screen but I can’t seem to figure out how to attach them here.

Is there any update on this issue. The problem has persisted for several weeks and it is really creating an issue for my user group. Please let me know how this can be resolved!

Hi!

You can upload these images to an image sharing service so they could be linked here.

Thanks!

Kind Regards,
-Roch

https://drive.google.com/a/vt.edu/file/d/0B3u2OYQ4EI04bEdmaGRZRzZaYVk/view?usp=sharing

https://drive.google.com/a/vt.edu/file/d/0B3u2OYQ4EI04bEx5U1A2djg1QnM/view?usp=sharing

Is there any update. I see lots of responses to other discussions but this issue continues to drag on. These issues are for really basic functionality so my site is almost nonfunctional given the issues I’m currently having. Please, Please help!

@rochesterj I’m wondering if I need to give up on my support request and move on with a different product. Is anyone going to be able to provide support for my issue? It’s been two weeks since I submitted.

It has been over two weeks and no support. Should I give up and move on to another product? Very disappointed in this experience.

For anyone that stumbles across this thread here is the update…

I never received any support help so I had to pay for support. The paid service identified a problem with one of my plugins “Shortcodes Anywhere or Everywhere”. Once I removed this plugin the lists started working correctly. It took many weeks and $ to figure out a simple solution to this issue but at least it works now.

Hi vpitrav!

THanks a lot for sharing your solution.

We do recommend disabling all plugins while testing, but we should have re-iterated this in the beginning of this ticket.

Thanks!

Kind Regards,
-Roch