• Resolved accunet

    (@accunet)


    Hello,
    This issue can be replicated on all installs.
    Skin: Calendar/Monthly View
    Style: Simple
    Works fine on desktop, however on a phone, the link to the event details is broken. Clicking on the event shows the popup, but the user can never get to the event details page.

    When switching to the Novel style, it works fine on a phone.
    Please advise,
    Paul

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor webnus

    (@webnus)

    Hi @accunet,

    Please send a live URL from your issue.

    Best Regards

    Thread Starter accunet

    (@accunet)

    Hi @webnus
    Thank you for your reply.

    https://mec.accunetclaritycloud.com

    This is a clean WP install with only this plugin installed.

    Thank you for your attention to this matter!

    Plugin Contributor webnus

    (@webnus)

    Hi @accunet,

    On mobile, you should touch URL to show a popup and details: https://i.postimg.cc/wjHzTXGd/image.png

    Best Regards

    Thread Starter accunet

    (@accunet)

    Yes, I already explained that the popup works.
    The popup does not give all the event details, only a preview.

    There is no way for a mobile user to get to the event details.

    Plugin Contributor webnus

    (@webnus)

    Hi @accunet,

    Please use the content for your events: https://i.postimg.cc/ZqpCrvQJ/image.png then check again -> screenshot: https://i.postimg.cc/3RQ06FGy/image.png.

    Best Regards

    Thread Starter accunet

    (@accunet)

    Thank your for your response.

    It seems you did not read my last message.

    1) The popup is only a preview. It does not include full content. Perhaps you don’t know this fact, that the popup limits characters. It does not include any of the other info, like location, website, registration, countdown, sharing, add to calendar, and so on.

    2) The mobile user is blocked from accessing important details. The link is broken.

    This is not about someone confused about how to use your product.

    The fact is that this skin and style is broken for mobile users. I have documented this enough for you to fix this bug.

    Please fix it, or just say that you don’t support/care about mobile phone users.

    Thank you for your attention to this matter.

    Plugin Contributor webnus

    (@webnus)

    Hi @accunet,

    Thanks for reaching out,

    1) As you know, We have provided what is in the demo version: https://webnus.net/modern-events-calendar/monthly-view-simple-style/ check the screenshot: https://i.postimg.cc/85JxMBGW/image.png so, use the Modal Popup to show content with full details: https://i.postimg.cc/tJ9tppBT/image.png

    2) Please send a screenshot for your issue (+ URL).

    Note: For troubleshooting, deactivate all your plugins and let the MEC remain active only, set your theme on default, then reload the page, if the issue was solved, then activate your plugins one by one and your theme, refresh your page and check to see which plugin is causing the issue.

    Best Regards

    Thread Starter accunet

    (@accunet)

    Hello,
    Thanks for your response.

    We do not want to use the modal option at all, we would rather you fix this layout to be mobile friendly.

    Here is a screenshot showing your demo site on a phone, and the arrow shows how the information is cut off:
    06.23.2020-19.45.11

    Visit your demo on a phone to see the link is broken, and there is no way to see the full event details.

    https://mec.accunetclaritycloud.com

    This is a clean WP install with only this plugin installed.

    The above is copied from earlier in this thread. There are no other plugins installed.

    So now you can see, it is broken on your demo site, and it is broken on my example site.

    PLEASE, just admit it is broken on a phone, and PLEASE fix it.

    Plugin Contributor webnus

    (@webnus)

    Hi @accunet,

    This is not a broken design, this is the design of this shortcode
    We don’t have what you want, what it is, as mentioned, is like Modal Popup.
    What you want is possible with customization. You can use this document for customization https://webnus.net/dox/modern-events-calendar/category/developer-document/ or use this link https://webnus.net/services/.

    Best Regards

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Event links broken on phone with Monthly view, simple style.’ is closed to new replies.