• Resolved stefaniehybrid

    (@stefaniehybrid)


    Hi,

    If I go to my events page where all my events are visible, the image of the event is not showing. Even though I added a event image in the CRM.
    The event image is shown on the account area of this plugin.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi,

    I have the same problem with my website. https://acrisco.ch/programme/
    It was working fine, until I updated the extension this morning.

    Same problem for me here with my site – https://ordinarytheology.com – both the home page and the Events page (both using the [em_events] shortcode) no longer show the Event image for each Event.

    If you click an Event in the list to view details of any specific Event then the image is displayed on that page as expected.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello all,

    We sincerely apologize for the inconvenience caused by the recent issue.

    We are pleased to inform you that we will be deploying a fix for this issue in our next release.

    We greatly appreciate your understanding and continued support during this time.

    Thread Starter stefaniehybrid

    (@stefaniehybrid)

    When will this release take place? And can we downgrade to a version that is still supported?

    As per @stefaniehybrid the impact of this issue may not seem important from a technical perspective, but the loss of visual impact to the pages where the Event listings are shown is very significant!

    I’ve put a LOT of effort into selecting and editing images to ensure they’re optimal, precisely when shown in the Event listing! So whilst this issue does not impact a visitor’s ability to book, it does impact the aesthetic of a site.

    I’d therefore also really a quick release/fix for this asap.

    Thanks

    Please release the fix quickly

    Looks like the release a few hours ago has fixed this issue. Images are now showing again for me on my Event lists at any rate.

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Hello all,

    We have deployed the fix for the image issue and a few security enhancements with the latest update as verified by @ordtheo.

    Our apologies for the inconvenience caused during this time, we genuinely appreciate the patience and support from everyone.
    We stay dedicated to bringing the best features at the best price to empower our customers.

    Thread Starter stefaniehybrid

    (@stefaniehybrid)

    Yes, working perfect!

Viewing 9 replies - 1 through 9 (of 9 total)
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