• Resolved christianpollitt88

    (@christianpollitt88)


    Hi, I have updated the plugin, it is tracking events twice on Facebook
    
    This is my system status for Woocom -
    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.marksmobilebutchersdelivery.co.uk
    
    Site address (URL): https://www.marksmobilebutchersdelivery.co.uk
    
    WC Version: 8.2.1
    
    REST API Version: ? 8.2.1
    
    WC Blocks Version: ? 11.1.2
    
    Action Scheduler Version: ? 3.6.3
    
    Log Directory Writable: ?
    
    WP Version: 6.3.2
    
    WP Multisite: –
    
    WP Memory Limit: 2 GB
    
    WP Debug Mode: –
    
    WP Cron: ?
    
    Language: en_GB
    
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    
    PHP Version: 7.4.33
    
    PHP Post Max Size: 32 MB
    
    PHP Time Limit: 120
    
    PHP Max Input Vars: 10000
    
    cURL Version: 7.87.0
    
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    
    MySQL Version: 10.3.39-MariaDB-cll-lve
    
    Max Upload Size: 32 MB
    
    Default Timezone is UTC: ?
    
    fsockopen/cURL: ?
    
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    
    DOMDocument: ?
    
    GZip: ?
    
    Multibyte String: ?
    
    Remote Post: ?
    
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 8.0.3
    
    WC Database Prefix: 77_
    
    Total Database Size: 258.23MB
    
    Database Data Size: 215.57MB
    
    Database Index Size: 42.66MB
    
    77_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    
    77_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    77_woocommerce_order_items: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    
    77_woocommerce_order_itemmeta: Data: 8.52MB + Index: 7.03MB + Engine InnoDB
    
    77_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    77_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_woocommerce_shipping_zone_locations: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    
    77_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_actionscheduler_actions: Data: 1.06MB + Index: 0.53MB + Engine InnoDB
    
    77_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_actionscheduler_logs: Data: 1.06MB + Index: 0.25MB + Engine InnoDB
    
    77_altapayCreditCardDetails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_cf_forms: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    
    77_cf_form_entries: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    77_cf_form_entry_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_cf_form_entry_values: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    
    77_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_commentmeta: Data: 0.16MB + Index: 0.19MB + Engine InnoDB
    
    77_comments: Data: 4.52MB + Index: 3.44MB + Engine InnoDB
    
    77_ee_products_sync_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_ee_product_sync_call: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_ee_product_sync_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    
    77_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    77_e_submissions: Data: 0.16MB + Index: 0.30MB + Engine InnoDB
    
    77_e_submissions_actions_log: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
    
    77_e_submissions_values: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
    
    77_gpi_api_error_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_gpi_custom_urls: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_gpi_page_blacklist: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_gpi_page_reports: Data: 0.00MB + Index: 0.00MB + Engine
    
    77_gpi_page_stats: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
    
    77_gpi_summary_snapshots: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_mainwp_action_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_request_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_backup_progress: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_clients: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_clients_contacts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_clients_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_clients_field_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_group: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_options: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_settings_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_status: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_mainwp_wp_sync: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_options: Data: 7.05MB + Index: 0.20MB + Engine InnoDB
    
    77_postmeta: Data: 98.47MB + Index: 17.89MB + Engine InnoDB
    
    77_posts: Data: 42.47MB + Index: 1.09MB + Engine InnoDB
    
    77_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_post_smtp_logs: Data: 16.02MB + Index: 0.00MB + Engine InnoDB
    
    77_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    
    77_rank_math_internal_links: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    
    77_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_usermeta: Data: 8.52MB + Index: 7.00MB + Engine InnoDB
    
    77_users: Data: 0.38MB + Index: 0.30MB + Engine InnoDB
    
    77_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    
    77_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    
    77_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wc_customer_lookup: Data: 0.31MB + Index: 0.23MB + Engine InnoDB
    
    77_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_wc_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wc_order_addresses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wc_order_coupon_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    
    77_wc_order_operational_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wc_order_product_lookup: Data: 1.52MB + Index: 1.11MB + Engine InnoDB
    
    77_wc_order_stats: Data: 0.33MB + Index: 0.30MB + Engine InnoDB
    
    77_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    
    77_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wc_product_meta_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
    
    77_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wdr_order_discounts: Data: 0.20MB + Index: 0.00MB + Engine MyISAM
    
    77_wdr_order_item_discounts: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    
    77_wdr_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wfblockediplog: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    
    77_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    77_wfconfig: Data: 2.27MB + Index: 0.00MB + Engine InnoDB
    
    77_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
    
    77_wfhits: Data: 1.02MB + Index: 0.23MB + Engine InnoDB
    
    77_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
    
    77_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    
    77_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wflogins: Data: 1.02MB + Index: 0.16MB + Engine InnoDB
    
    77_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
    
    77_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    77_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wfsecurityevents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    77_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    
    77_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wfwaffailures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_woocommerce_payment_network_wallets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    77_wprm_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    77_wprm_ratings: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    
    77_wtbp_tables: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    
    77_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    77_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 5
    
    acf-field-group: 1
    
    attachment: 236
    
    copy-to-clipboard: 1
    
    custom_css: 2
    
    elementor_library: 22
    
    elementor_snippet: 2
    
    elementskit_content: 3
    
    global_product_addon: 1
    
    jet-menu: 1
    
    nav_menu_item: 16
    
    oembed_cache: 1
    
    page: 28
    
    post: 2
    
    postman_sent_mail: 250
    
    product: 82
    
    product_variation: 43
    
    repices: 11
    
    revision: 2194
    
    shop_coupon: 15
    
    shop_order: 3945
    
    shop_order_refund: 6
    
    viwec_template: 14
    
    wcdp_payment: 2
    
    wp_global_styles: 1
    
    wprm_recipe: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    
    Hide errors from visitors: ?
    
    ### Active Plugins (30) ###
    
    PaymentNetwork: by? –
    
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.4
    
    GTM4WP: by Thomas Geiger – 1.18.1
    
    Elementor Pro: by Elementor.com – 3.17.0
    
    Elementor: by Elementor.com – 3.17.1
    
    ElementsKit Lite: by Wpmet – 3.0.0
    
    Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0
    
    Facebook for WooCommerce: by Facebook – 3.1.2
    
    Fake Pay For WooCommerce: by Anthony Graddy – 1.1.0
    
    Insights from Google PageSpeed: by Matt Keys – 4.0.8
    
    Site Kit by Google: by Google – 1.111.0
    
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.7.0
    
    MainWP Child: by MainWP – 4.5.1
    
    Official StatCounter Plugin: by Aodhan Cullen – 2.0.9
    
    Order Delivery Date Pro for WooCommerce: by Tyche Softwares – 10.5.0
    
    Post SMTP: by Post SMTP – 2.6.1
    
    Recently Registered: by Mika Epstein – 3.5
    
    Trustpilot-reviews: by Trustpilot – 2.5.925
    
    Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.4
    
    Woo Discount Rules PRO 2.0: by Flycart – 2.6.0
    
    Woo Discount Rules: by Flycart – 2.6.2
    
    XT Floating Cart for WooCommerce: by XplodedThemes – 2.7.5
    
    Booster for WooCommerce: by Pluggabl LLC – 7.1.2
    
    WooCommerce PayPal Payments: by WooCommerce – 2.3.1 (update to version 2.4.0 is available)
    
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.6.3
    
    WooCommerce Product Add-ons: by WooCommerce – 4.1.0
    
    WooCommerce Sales Report Email: by Themesquad – 1.2.0
    
    WooCommerce: by Automattic – 8.2.1
    
    Wordfence Security: by Wordfence – 7.10.5
    
    WP Fastest Cache: by Emre Vona – 1.2.0
    
    ### Inactive Plugins (2) ###
    
    JC Submenu: by James Collings – 0.9.1
    
    Rank Math SEO: by Rank Math – 1.0.203
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (1) ###
    
    Health Check Troubleshooting Mode: by? – 1.8.1
    
    ### Settings ###
    
    API Enabled: ?
    
    Force SSL: –
    
    Currency: GBP (£)
    
    Currency Position: left
    
    Thousand Separator: ,
    
    Decimal Separator: .
    
    Number of Decimals: 2
    
    Taxonomies: Product Types: external (external)
    
    grouped (grouped)
    
    simple (simple)
    
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    
    exclude-from-search (exclude-from-search)
    
    featured (featured)
    
    outofstock (outofstock)
    
    rated-1 (rated-1)
    
    rated-2 (rated-2)
    
    rated-3 (rated-3)
    
    rated-4 (rated-4)
    
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    Enforce Approved Product Download Directories: –
    
    HPOS feature screen enabled: –
    
    HPOS feature enabled: –
    
    Order datastore: WC_Order_Data_Store_CPT
    
    HPOS data sync enabled: –
    
    ### WC Pages ###
    
    Shop base: #14 - /shop/
    
    Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    
    Checkout: #16 - /checkout/
    
    My account: #17 - /my-account/
    
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Astra Child
    
    Version: 2.5.5.1602835156
    
    Author URL: https://wpastra.com/about/
    
    Child Theme: ?
    
    Parent Theme Name: Astra
    
    Parent Theme Version: 4.3.0 – 4.4.0 is available
    
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: astra-child/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
    
    astra-child/woocommerce/emails/email-header.php version 4.0.0 is out of date. The core version is 7.4.0
    
    astra-child/woocommerce/emails/email-order-details.php
    
    Outdated Templates: ?
    
    Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    
    Shop country code: GB
    
    WooCommerce currency supported: ?
    
    Advanced Card Processing available in country: ?
    
    Pay Later messaging available in country: ?
    
    Webhook status: ?
    
    PayPal Vault enabled: –
    
    ACDC Vault enabled: –
    
    Logging enabled: –
    
    Reference Transactions: –
    
    Used PayPal Checkout plugin: –
    
    Subscriptions Mode: Disabled
    
    ### Admin ###
    
    Enabled Features: activity-panels
    
    analytics
    
    product-block-editor
    
    coupons
    
    core-profiler
    
    customer-effort-score-tracks
    
    import-products-task
    
    experimental-fashion-sample-products
    
    shipping-smart-defaults
    
    shipping-setting-tour
    
    homescreen
    
    marketing
    
    mobile-app-banner
    
    navigation
    
    onboarding
    
    onboarding-tasks
    
    product-variation-management
    
    remote-inbox-notifications
    
    remote-free-extensions
    
    payment-gateway-suggestions
    
    shipping-label-banner
    
    subscriptions
    
    store-alerts
    
    transient-notices
    
    woo-mobile-welcome
    
    wc-pay-promotion
    
    wc-pay-welcome-page
    
    Disabled Features: customize-store
    
    minified-js
    
    new-product-management-experience
    
    settings
    
    async-product-editor-category-field
    
    Daily Cron: ? Next scheduled: 2023-11-01 09:28:37 +00:00
    
    Options: ?
    
    Notes: 193
    
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 1,129
    
    Oldest: 2023-09-30 13:57:21 +0100
    
    Newest: 2023-10-31 12:14:32 +0000
    
    Failed: 173
    
    Oldest: 2022-09-10 08:46:15 +0100
    
    Newest: 2023-10-28 18:33:22 +0100
    
    Pending: 6
    
    Oldest: 2023-10-31 15:00:03 +0000
    
    Newest: 2023-11-04 19:34:33 +0000
    
    ### Status report information ###
    
    Generated at: 2023-10-31 12:36:43 +00:00

    This is the logs report – 10-20-2023 @ 14:14:23 – Your Facebook connection settings have been reset.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support 1dr0.a11n

    (@1dr0a11n)

    Hello @christianpollitt88!

    Thank you for sharing your System Status Report and detailing the issue you’re experiencing with Facebook event tracking. I understand how important it is to have accurate data for your business.

    I’ve checked and tested it on different sites with various themes (FSE and popular Community themes), but I could not replicate the issue. This suggests the problem might be unique to your site rather than an issue with the plugin itself.

    Have you tried performing a conflict test yet? Sometimes, another plugin or code snippet could cause an event to fire twice. Here’s our guide on how to do a conflict test: Plugin and theme conflicts

    Please give this a try and let me know how it goes!

Viewing 1 replies (of 1 total)
  • The topic ‘Event firing twice’ is closed to new replies.