Event details shown 3 times

  • Resolved Paul Hartman

    (@paul-hartman)


    2 years, 5 months ago

    I don’t know why this started happening: The event detail info is shown above the header, between the header and the page title bar, and below the page title bar where it’s supposed to be.

    I have tried turning off plugins, clearing caches, checking for console errors, changing calendar theme.

    All of the events are like this: https://www.mdseniorresource.org/calendar/

    Latest versions of WordPress 6.0, Avada theme (7.7.1), all plugins. PHP 7.4.29

    Any ideas of what to try next?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @paul-hartman

    Thanks for reaching out!

    It seems that you are still using our older plugin version. To clarify, on July 7, 2021, we announce the launch of version 3.0.0. of our plugin, where we updated the PHP to 7.2, and created a new event management platform for new plugin installs. Users who had the “old platform” plugin installed before that date stayed in the “old platform”, and the only thing that changed was the PHP version. Users who downloaded and installed the plugin after that date got the plugin with the “new platform”. The new platform is more modern and user friendly, and has much more features than the old platform.

    So, currently, we have two versions of our plugin running at the same time. Slowly and as per user request, we are migrating calendars and events from the old platform to the new platform, to ensure data is migrated correctly. Whoever wants to stay in the old platform can stay, however, we are not planning to support it for long since we are focusing our efforts on the new platform.

    If you still have the issue you reported here, we recommend you to move your events to the “new platform”. We would be more than happy to help you with that. Just contact us through this FORM, and we will guide you through the process.

    Sincerely,
    Ben | Timely Customer Support

    Thread Starter Paul Hartman

    (@paul-hartman)

    The plugin says it is 3.0.0. Isn’t that the new platform plugin?

    Is there a charge for the new platform?

    Hi @paul-hartman

    No, it’s still an older version. A free version is also available.

    Sincerely,
    Ben | Timely Customer Support

    Thread Starter Paul Hartman

    (@paul-hartman)

    Does the new free 3.0.0 version have the same features as the old 3.0.0 plugin that we currently have? (It’s confusing to have 2 versions with the same version number. I thought I had the latest version.)

Viewing 4 replies - 1 through 4 (of 4 total)
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