Event Description Truncated

Hello @hroelke,

Thanks for getting in touch with us!

The reason the event description is truncated is that it is showing the excerpt instead, which is a sample of the event content.

You can set it to show the actual event content by customizing this file:?/the-events-calendar/src/views/v2/list/event/description.php

Now, you will need to create a copy of the file and place it here: [your-theme]/tribe/events/v2/list/event/

In line 24 where it says?$event->excerpt, replace it with?$event->post_content

For this one, you’d need to do a Template Customization.

I want to note here that as per our Support Policy, we cannot provide full support for Customization or third-party integrations, even if we have a guide on our Knowledge base. It is still up to you as the end-user to implement this. 

Let me know if that helps.

Good Afternoon Frank,

Thank you for your quick reply. I apologize, I should have included more detail. Both event calendars exist on different sites within the same multisite installation. The event on one events calendar always displayed the entire event description, admittedly it is a long event description. The second events calendar displayed the entire event description as well, until yesterday afternoon. In the afternoon it displayed a truncated version of the event description, which was different from the entire event description displaying on the first events calendar. Starting in the early evening last night, the second events calendar began to display the entire event description again to every computer and browser that accessed it. The event has not taken place yet, it will take place in a few days. Hopefully the additional detail helps.

Hello @hroelke,

Thanks for your reply.

I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the?Testing for Conflicts?article before doing anything.?

To be safe, we’d recommend conducting tests and updates on a?Staging Server. Also, please keep a working backup of your website. Once done, do share a screenshot or screencast/error log of the results.

Also share a screen recording and a link to where the problem persists.

I hope that helps. I am exicted to hearing back from you.

Hi @hroelke

It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.