Event booking – multiple dates

  • Resolved rebeepop

    (@rebeepop)


    4 months ago

    Hello,

    I have some problems with bookings on my website. I have 2 events of the same type.

    1. On the event page, if I click the calendar “additional dates” to select a different date, it opens another window with the exact same date instead o the one I chose. This is the page: https://a-tat.ro/rimetea.ro/index.php/all-events/?event=1586 . Also I can’t see the events when I click on the event calendar to select additional dates in the “Event Calendar” section, only in “Upcoming events”
    2. Also, when I click on the Buy Now button I can’t go to checkout

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for reaching out to us.

    Regarding the “Additional Dates” issue: The calendar view you’re referring to is specifically designed for repeat events, where the dates are shown for child events (those generated from a recurring event), rather than the parent event. Please check the child event of the repeat event to see the dates in the “Additional Dates” section.

    Regarding the “Buy Now” button: We have tested the “Buy Now” button on your site, and we were able to successfully navigate to the checkout page. Could you please share the screenshots of the issue you are facing.

    If you have any further questions, please don’t hesitate to reach out to us.

    Thread Starter rebeepop

    (@rebeepop)

    Hello,

    The problem with the “Buy Now” button is resolved, it works now.

    I only have 2 parent events and the rest of them are child events, given that the event is from 1st of April to 31st October. When I am on the page of the parent event, the one in April 1st, i see this: the calendar is empty, i can see the upcoming event dates but when i click on one of them it just sends me to a new window of the parent event – e.g. I press June,23 and it opens up a new window with the event from April 1st

    This is the link to the screenshots:

    https://ibb.co/jTz30pW
    https://ibb.co/WFcvgWw

    Plugin Support EventPrime Support

    (@eventprimesupport)

    Thank you for bringing this issue to our attention. We appreciate your feedback, and we want to assure you that we are committed to resolving this issue in our upcoming releases.

    Your input is valuable to us, and we look forward to delivering an improved experience in the future.

Viewing 3 replies - 1 through 3 (of 3 total)
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