Even when contact email is set as required, quiz may be submitted without it.

Just a quick follow-up: when this future release will happen approximately, this June?

Hi @romantic20 ,

We’re pleased to inform you that we’ve completed the testing ahead of schedule and have released the fix in QSM 9.0.2.

Could you please update to this latest version and let us know if everything works smoothly for you? Your feedback is important to us.

Thank you for your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to reach out.

Best regards,
Sadiya

Hi, Sadiya,

We have installed 9.0.2 version on both staging and production versions – but the problem still remained. Quizes submitted without email entered, for example here https://www.mathema.me/test-zno-z-matematiki-2014-osnovna-sesiya/

Hello @romantic20,

We are genuinely sorry to hear that the issue persists.

Our team has worked diligently to address the problem, but it seems that this issue might be unique to your website. To help us better understand and replicate the environment of your website, we kindly request that you share the list of plugins you’re using, or alternatively, provide a screenshot of the installed plugins.

Additionally, if you could share your site health information with us, it would greatly assist our investigation. To access your site health, please navigate to the “Tools” section in your website’s sidebar menu, click on “Site Health,” then on the “Info” tab, and finally on “Server.” Please refer to the attached screenshot for guidance. Finally, we would appreciate it if you could mention the WordPress version you’re using on your website. https://paste.pics/edit/020a8c29a588563f6c38248d8c73238f

Your patience and cooperation mean a lot to us as we strive to find a solution together.

Warm regards,
Sadiya

Sure thing, no problems: https://fex.net/s/e1zs9rp

We run full updates once 1-2 weeks. Currently there is WordPress 6.5.3 here.

And here is site info:

Server architectureLinux 5.15.133+ x86_64Web servernginxPHP version8.2.19 (Supports 64bit values)PHP SAPIfpm-fcgiPHP max input variables10000PHP time limit43300PHP memory limit512MMax input time-1Upload max filesize50MPHP post max size100McURL version7.81.0 OpenSSL/3.0.2Is SUHOSIN installed?NoIs the Imagick library available?YesAre pretty permalinks supported?Yes.htaccess rulesYour .htaccess file contains only core WordPress features.Current time2024-06-06T15:21:52+00:00Current UTC timeThursday, 06-Jun-24 15:21:52 UTCCurrent Server time2024-06-06T18:21:21+03:00

Hello,

Thank you for sharing the details with us. We tried replicating an environment like your website using the same plugins and other configurations, but we couldn’t replicate the same issue that you’re facing. To dive deep into this, we need your help so that we could get to the root of the problem. We request that you please create and share a screen recording similar to the one shared here. This will help us understand the whole troubleshooting process and the errors if there are any.

We truly appreciate your patience and cooperation.

Warm regards,
Avi

Of course, not a problem, here: https://fex.net/s/orsxdtp

as you may see from the video, I’m saving the email field for the form as required, updating page with the form, then filling it (leaving email field empty), pressing submit button – and form submits without any problems and showing the results.

Hi @romantic20,

Thank you so much for sharing the screencast with us. We noticed that the steps you followed are a bit different from what we needed. Could you kindly review the screencast we sent and follow those steps? This will help us understand the issue more clearly.

We appreciate your cooperation and look forward to your response.

Kind regards,
Sadiya

Hi Sadiya,

We have run a troubleshoot, looks like email is mandatory on default theme, even with all other plugins enabled. So we have a conflict with theme here. Do you have any ideas why it may be so, what in theme may cause your check for email to not work?

Hi @romantic20,

Thank you for confirming the issue with the theme. We truly appreciate your proactive involvement.

We initially suspected a conflict between your custom theme’s script file and our qsm-quiz.js file, which was causing form submission difficulties and validation errors. Hence, reproducing the video clip we shared was required.

Now, that the conflict with the theme is confirmed, to address this, we highly recommend reaching out to your theme provider for assistance in resolving this conflict. Due to their familiarity with the theme’s scripts, they will be best equipped to provide a solution tailored to your specific setup.

Rest assured, if you need any further assistance or have any other concerns, please don’t hesitate to reach out. Your understanding and patience are greatly appreciated.

Kind regards,
Sadiya

Currently I am working as this theme’s developer) Unfortunately there are no errors in the console, when the conflict occurs, so may you have ideas that may point out to the source of the conflict?

Maybe it has something to do with the way jquery is added to the theme?

Hello @romantic20,

We’ve noticed an error appearing in the console on page load, not on submission, which seems to be a compatibility issue. Could you please check for any compatibility issues and ensure that the script version loaded by your custom theme matches the version used by WordPress?

Additionally, we recommend following WordPress standards when enqueueing any scripts to help avoid such issues.

Warm regards,
Sadiya

Which exactly script do you mean, jquery?

Hi @romantic20,

Yes, we are referring to the jQuery script.

Kind regards,
Sadiya