Europe zones problem

Hi anyone know why is this happening?

Hi there,

Can you please share some screenshots of the site’s shipping zones, as well as the shipping methods in those zones? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this forum. It works with Chrome, Firefox and Edge.

Looking forward to hearing from you!

Ross

Hello Ross and thank you for responding,
Please use the links to see the screenshots
This is the Europe zone.
https://prntscr.com/qxirw6

This is Cyprus showing 2 times.
https://prntscr.com/qxivrm

And this is the list that shows Cyprus ones under Europe zone.
https://prntscr.com/qxiz6i

The rest of the shipping zones dont matter havent found any problems yet.
Any ideas?

Hi again,

Thanks for sending those screenshots.

This is Cyprus showing 2 times.

I did some digging and was actually discussed here: https://github.com/woocommerce/woocommerce/issues/21413#issuecomment-424677760

Having said that, I did have some issues having WooCommerce match a zone containing Cyprus. In your shipping zone that contains Cyprus, please delete it, then re-add the second one, as seen here – https://d.pr/i/qF4AuS

Let me know if that works!

Ross

Hi Ross,
I dont get why is that Cyprus is one of the 28 member states of Eu it doesnt matter if its between. Legally is Eu and regulations are different from Asia to the point that is 100% EU regulated.
The thing is i want to have Europe and in there containing all countries including Cyprus. I dont want to have EU, US, UK, AUSTRALIA AND THEN Cyprus separately its not looking good.

Is there a way to remove it from Asia? by code?

Thanks

Hi again,

The thing is i want to have Europe and in there containing all countries including Cyprus.

Yes, you can do this by adding Cyprus to the Europe zone as seen here – https://d.pr/i/RXP5or

Hi then my sellers will see zone Europe-Cyprus thats a no. Is there a way by code to remove Asian Cyprus? (its a multi vendor marketplace)

Thanks

Hi @stelios1111

If you’d like to have a zone for specific areas, this is how shipping zones work by default.

My recommendation would be to make a new zone that is specific to Cyprus alone. Customers that choose it will see only the methods specific to it. You can then list the Europe and Asia zones below it as they are less specific.

Any other changes will be custom and you could work with a developer to customize a solution for your website. We recommend one of the services listed on this page: https://woocommerce.com/customizations/

Best,

Hi @stelios1111

We’ll mark this thread as resolved now that we haven’t heard back. Please feel free to open a new thread if you have any additional questions or concerns.

Regards,

Hi John,
The correct solution is for wc to correct this and remove Cyprus from double continent.

https://europa.eu/european-union/about-eu/countries/member-countries/cyprus_en

It should be EU only its causing problems to the checkout and it is irrational.

It shouldnt need for customization.

Many thanks

Is there is a department of wc to contact for this iuuse? Or a customization?