EU VAT double rebate

  • Hello,

    we have an online shop in the EU that sells products inside the EU and outside (f.e. Switzerland).
    The plugin works fantastic, but when we have an order from Switzerland (which is VAT free) the rebate (10%) is calculated TWICE, so we see f.e.

    Product costs 100 EURO without VAT

    The product that is shown in the cart isn’t 90 EURO, but 100×0,9X0,9 = 81 EURO.

    It doesn’t affect only your plugin, but all other dynamic pricing plugins we tried.

    Do you have an idea what is causing this?

    Best
    Ante

    • This topic was modified 4 years, 3 months ago by antduj.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ijas

    (@ijasacodez)

    Sorry for the inconvenience, if possible can please share a screenshot of the tax settings page (if you are using any plugins related to tax please mention the same) and the cart (discount) page so that we can check the same on our local server.

    Thread Starter antduj

    (@antduj)

    Hello,

    thanks for your help!

    here are the settings … there are no other plugins used related to taxes

    View post on imgur.com

    Here is what happens when you order from Germany (you get 10% off)

    View post on imgur.com

    Here is what happens when you order from Switzerland (you get the original price without VAT X 0,9 X 0,9). So it essentially applies the rebate twice in a row.

    View post on imgur.com

    It only happens with countries with 0% VAT (export countries).

    The site is: https://www.steel2silver.com

    Any idea what is causing this?

    Best
    Ante

    • This reply was modified 4 years, 3 months ago by antduj.
Viewing 2 replies - 1 through 2 (of 2 total)
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