Essential Addons for Elementor double text

Hi @tucano666 ,
Hope you are doing well.

Thanks for sharing the URL with us. I visited the website and carefully reviewed the page. However, I wasn’t able to identify the double-text issue in the button you mentioned. It was showing properly. Please check this screencast: https://d.pr/v/32UCgM

In order to thoroughly investigate this matter, will you please check once again from the incognito mode of the browser or another browser? Your input is highly valuable, and I’m committed to resolving this issue promptly.

Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any further questions or require additional assistance. Your feedback is invaluable as we strive to enhance our services.

Best regards.

Hello Amit,

Thanks for answer.

The problem exist IF I upgrade to higher versions, no problem for version 5.24.?(in use).

I try 2 or 3 version upgrades and all have the same problem.

I have this plugin very out of date.

Wait for your kindly answer.

Hi @tucano666 ,

Will you please tell me if you using any caching related plugin on your end? If that is so, then please disable the minify CSS from the caching plugin settings. Or, you can check by deactivating the caching plugin from your end and check once if that resolves your issue.

Let me know how it goes.
Thank you.

Hello Amit,

Yes, I use Wp – Optimize and I have minify CSS enable.

I will upgrade the plugin and do what you said. As soon as possible I will put here the result.

Thanks.

Hi @tucano666

I hope you are fine today.

Please after updating the plugin share the page link where you are facing the issue.

Looking forward to hearing from you.

Thanks & regards

Hello Amit,

No work for me. I already rollback for version 5.2.4 (I can’t left site with this error I have 500 buttons). if I upgrade for the next version 5.3.0 (actual version is 5.8.7.) still the same problem.

Here is the print of buttons:

https://papermoneybook.com/wp-content/uploads/2023/09/buttons.jpg

Any other idea ?

Hi @tucano666 ,

We are really sorry to hear that. It seems strange as we haven’t been able to reproduce this issue from our end.

Can you please provide us with your Site Health Information so that we can check and assist you? You can get the Site Health Information from?WP Admin Dashboard > Tools > Site Health > Info > Copy site info to clipboard:?https://d.pr/i/KDbAny

And simply just paste it here. This will help us to reproduce this issue on our end.

Thank you.

Hi Amit,

No problem with security to publish here that information ?

Hi @tucano666

Hope you are doing well.

No, it will not cause a security issue. It would be better if you could copy the site health information from Elementor > System Info. Check this screencast. Then paste and share the site’s health information by using Pastebin.

Let us know the update. Thanks!

Hello Amit,

Here is the Pastebin:

System info – Pastebin.com

Hi @tucano666 ,

Thank you so much for sharing the System Info with us. Our DEV team has identified this issue and already working on fixing this. I will provide you the DEV version of the plugin when it gets resolved, no worries.

Thank you for your cooperation and patience.

Thanks.

I’ll be waiting.

Hi @tucano666 ,
Hope you are doing well.

I am glad to inform you that we have resolved this issue in one of our DEV versions of the plugin. Please download the plugin from here: https://d.pr/f/seVlJa

After updating the plugins if the issue doesn’t get resolved, then please try doing the following: To regenerate assets, you can go to wp-admin -> Essential Addons then, switch to the ‘Tools’ tab and hit the ‘Regenerate Assets’ button. Check out this screenshot: https://d.pr/i/iBccDw

Also, make sure to Regenerate Files from wp-admin -> Elementor -> Tools -> General as well. Check out this screenshot: https://d.pr/i/N6WC1d

If the issue still persists, please try clearing your browser cache (by pressing shift+ctrl+R) or try another browser too.

Let me know how it goes.
Thank you.

Hello Amit,

Sorry to inform you but didn’t work.

I done all as you said:

– updated plugin with the one you send.

– Regenerate Assets.

– Regenerate Files & Data.

(I think is worse).

We run out all options ?

Hi @tucano666,

Greetings. I hope this message finds you well.

Really sorry to hear that you’re still facing the issue even after trying the updated dev version. I suggest you, kindly use the latest version where you find this issue and share the page URL again so that we can investigate it again from your page.

And then we will get back to you with the update soon.

Thanks for your co-operation & patience!