Errors when using html in protection text area.

  • Resolved A.T.

    (@annaryker)


    3 years, 1 month ago

    I created a custom message to be displayed when content is restricted.
    In the protection tab, I choose ‘custom message’ and check ‘override default message’.
    I then type html code in the text editor.
    <div class="restrict">text</div>

    When I check this code in the console, it shows up as:
    <div class='\"restrict\"'>text</div>

    I went back to look at the html I entered, and it showed like this in the protection tab:
    <div class="\&quot;restrict\&quot;">text</div>

    I corrected the html and clicked update, but it keeps saving wrong.

    Could this be a bug or an issue with another plugin?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mark l chaves

    (@mlchaves)

    Hey @annaryker,

    Thanks for posting.

    We haven’t seen that behavior reported. We’ve helped other customers style their custom messages without any problems.

    Here’s an example of what I’ve got running on my test site.

    https://share.wppopupmaker.com/rRuNZ4qj

    Maybe it is a plugin conflict? If you need instructions on how to troubleshoot that, you can follow this guide.

    https://gist.github.com/marklchaves/90f5af8d0ea08d6e54254f2afb1109df

    Let us know how that goes.

    Cheers!

    • This reply was modified 3 years, 1 month ago by mark l chaves. Reason: Typo
    Thread Starter A.T.

    (@annaryker)

    Hi @mlchaves
    in your image you use the default denial message, which works fine on my end also. But when I choose the ‘override default message’ option in the restriction editor is when I get the error mentioned in my first post.
    I noticed I’m not the only one with this issue. A few support tickets back someone reported the same issue. The title of this ticket is ‘Redirect to login and back not working and custom message URLS being corrupted’ and their urls show the same errors as mine.
    I tried disabling all the plugins and the issue persists, so I think this might be a bug.

    Plugin Support mark l chaves

    (@mlchaves)

    Hey @annaryker,

    Thanks so much for the follow-up.

    You mean you’re overriding the default message using the Restriction editor settings. Gotcha. Sorry I didn’t catch that before.

    I was able to reproduce that a couple of times. That looks like its intended behavior, but it’s not consistent with the default message editor. Sorry for that inconvenience.

    We’ll take a closer look at a workaround.

    Can you please open up a ticket via our contact form?

    https://code-atlantic.com/contact-us/

    That way we can get this issue logged in our system and get back to you with a workaround if possible.

    Cheers!

    Thread Starter A.T.

    (@annaryker)

    Thank you @mlchaves.
    I opened a ticket on the link you provided. I’ll use the default denial message for now.

    Plugin Support mark l chaves

    (@mlchaves)

    Hi @annaryker,

    Got it and we replied.

    Closing this thread here.

    Cheers!

    Plugin Support mark l chaves

    (@mlchaves)

    Hey everybody,

    If you see this encoding issue when you’re using a custom message override, please click Save Changes on the Content Control Settings page before moving away or reloading that page.

    This is the workaround for now until we get a permanent fix.

    Here’s a demo of the workaround.

    https://share.wppopupmaker.com/geudnGR1

    Thanks so much ??

    • This reply was modified 3 years ago by mark l chaves. Reason: Clarification
Viewing 6 replies - 1 through 6 (of 6 total)
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