Errors When Accessing Store

  • Hi Support

    I am unsure what could be causing this error:

    wp-includes/template.php:722load_template()
wp-includes/template.php:671locate_template()
wp-includes/general-template.php:41get_header()
wp-content/themes/betheme/woocommerce/archive-product.php:20include()
wp-content/plugins/woocommerce/includes/wc-core-functions.php:249wc_get_template()
wp-content/plugins/woocommerce/templates/taxonomy-product_cat.php:22include()
wp-includes/template-loader.php:98require_once()
wp-blog-header.php:19require()
index.php:17

    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    [redundant link removed]

    Please can anybody assist.

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there,

    there seems to be some sort of conflict between your theme and the WooCommerce plugin. Seeing that you’re using a commercial theme, you should contact your theme’s author for support.

    Alternatively, you can try accessing your website through FTP or Cpanel’s file manager (If you host uses Cpanel). Navigate to public_html – wp-content – plugins and rename the plugin folder to plugins.old. That should deactivate your plugins and clear the errors. Login to the site, update your theme and install the latest versions of the plugins you need.

Viewing 1 replies (of 1 total)
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