• Resolved mgibbons

    (@mgibbons)


    I am building a WooCommerce store for my client who uses Printful and we initially created the connection between our staging website (https://lifeteeshirts-co-uk.stackstaging.com) but now I have moved the website to what will be it’s permanent URL (https://www.lifeteeshirts.co.uk). This however has obviously broken the connection to Printful but I cannot see how to reset it.

    I have updated the website URL on the store in Printful but this has not resolved it.

    Here are the logs so you can see where it is failing:

    ##### Printful Checklist #####
    * Connection to Printful API => OK
    * Printful API key is set => OK
    * WordPress Permalinks => OK
    * WordPress version => OK
    * WooCommerce Webhooks => OK
    * WooCommerce API keys are set => OK
    * WooCommerce authentication URL access=> FAIL
    * WordPress remote requests => OK
    * WordPress Site URL => OK
    * Recent store sync errors => OK
    * Write permissions => OK
    * PHP memory limit => OK
    * PHP script time limit => OK

    ##### Printful Last Sync’s #####

    ##### Environment #####
    * home_url => https://www.lifeteeshirts.co.uk
    * site_url => https://www.lifeteeshirts.co.uk
    * version => 4.2.0
    * log_directory => /home/sites/11b/e/ecbd1d7ab6/public_html/wp-content/uploads/wc-logs/
    * wp_version => 5.4.2
    * language => en_US
    * server_info => Apache
    * php_version => 7.3.19
    * curl_version => 7.65.0, OpenSSL/1.0.2k-fips
    * mysql_version => 5.5.5
    * mysql_version_string => 5.5.5-10.2.29-MariaDB-log
    * default_timezone => UTC
    * remote_post_response => 200
    * remote_get_response => 200

    ##### Database #####
    * wc_database_version => 4.2.0
    * database_prefix => wp_
    * maxmind_geoip_database =>

    ##### Active Plugins #####
    * Astra Pro (2.5.1)
    * Starter Templates (2.2.5)
    * Brizy Pro (0.0.41)
    * Brizy (1.0.126)
    * Printful Integration for WooCommerce (2.1.12)
    * WooCommerce Cart Abandonment Recovery (1.2.6)
    * WooCommerce Stripe Gateway (4.5.0)
    * WooCommerce (4.2.0)
    * WPForms Lite (1.6.0.2)

    ##### Theme #####
    * name => Astra
    * version => 2.4.5
    * version_latest => 2.4.5
    * author_url => https://wpastra.com/about/
    * parent_name =>
    * parent_version =>
    * parent_version_latest =>
    * parent_author_url =>

    ##### WooCommerce settings #####
    * currency => GBP
    * currency_symbol => £
    * currency_position => left
    * thousand_separator => ,
    * decimal_separator => .
    * woocommerce_com_connected => no

    As you can see, it is the “WooCommerce authentication URL access” where it is failing.

    Please can you advise how we go about resolving this? I have copied our mutual customer for visibility.

    Thanks

    Matt

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hey there,

    Thank you for reaching out to us with this concern!
    We checked in with your connection between Printful and WooCommerce and everything looks good on our end.
    Could you confirm that this issue is still happening, so we could look into this further?

    Looking forward to your reply! ??

Viewing 1 replies (of 1 total)
  • The topic ‘Errors since URL change’ is closed to new replies.